Retail Representative - Nordel Float

Purolator; Greater London; On-site; GBP 19,000 - 26,000; Full time

Job summary

A leading logistics provider in Greater London is seeking customer service professionals for a temporary role. The position involves positive engagement with customers, handling inquiries, and maintaining high service standards. The ideal candidate will have retail experience and excellent communication skills. Join a committed team prioritizing safety and a supportive work environment.

Qualifications

• 3-12 months of customer service, retail, and POS system experience preferred.
• Ability to lift 70 lbs and stand for 3-hour intervals.

Responsibilities

• Serving customers efficiently and courteously over the phone and in person.
• Handling customer complaints and inquiries.
• Collaborating with management and staff to ensure excellent customer service.

Skills

Customer Service

Problem Solving

Communication

Teamwork

Attention to Detail

Job description

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Location:

Langley, British Columbia, CA, V1M 3A7

It’s not a package. It’s a promise.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

Job Type: Temporary contract until June 2026

Pay: $20.92 / hr.

Customer Service Orientation

• Serving our customers efficiently and courteously over the phone and in person, including up-selling and cross-selling corporate products and services.
• Handling customer complaints and inquiries, problem solving, and working to resolve shipment, equipment, and technology challenges.
• Collaborating with Head Office, management, drivers, warehousing staff, and other partners to ensure excellent customer service.
• Building positive relationships with customers, vendors, tenants, and key contacts.
• Assisting customers with shipping details and account issues using technology.
• Loading, scanning, logging, and resolving freight issues.

Responsibilities

• Communicating positively with all stakeholders both orally and in writing.
• Taking personal responsibility and accountability for actions.
• Adhering to corporate policies, safety standards, and uniform requirements.
• Being punctual and reliable.
• Living the Purolator values and representing them to customers and partners.
• Focusing on customer service, problem solving, relationship building, and technology use.
• Having 3-12 months of customer service, retail, and POS system experience preferred.
• Ability to lift 70 lbs and stand for 3-hour intervals.
• Exhibiting professional communication, listening, and attention to detail skills.
• Experience working independently and in teams, with safety standards is an asset.

POSTING DETAILS

Location: Retail - Surrey

Working Conditions: Retail and warehouse environments

Reports to: Manager Retail Regional

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Indigenous status. We will accommodate applicants during the recruitment process as needed.

We prioritize employee safety, a supportive work environment, and hiring for attitude with skill training. Learn more at www.purolator.com.

Every day, our employees have the opportunity to connect, make a positive impact, and contribute to our community.