Retail Protection Delivery Consultant

Zurich Insurance; West of England; Hybrid; GBP 42,000 - 65,000; Part time

Benefits offered by this job

Defined benefit pension

Annual bonus

Private medical insurance

Buy/sell holiday

Job summary

Zurich Insurance is seeking a Retail Protection Product Consultant to help design, implement and manage protection products across the UK. The role supports all stages of the product development plan, working in cross-functional teams to balance speed, costs, regulatory compliance and customer outcomes.

The ideal candidate will have knowledge of the UK financial services market, and experience in retail protection.

Qualifications

• Understanding of the UK Life market required; experience in protection advantageous.
• Experience in leading multi-functional project teams of various scales.

Responsibilities

• Design, implement, and maintainProtection propositions on our Life Protection Platform.
• Analyse market, competitors and customer needs to identify gaps and opportunities.
• Build business cases and recommend whether to proceed with new ideas.
• Lead or support projects to refresh or create new protection propositions.
• Collaborate with cross-functional teams to balance cost, speed to market and compliance.
• Identify, monitor, and mitigate regulatory risks before launch.

Skills

Retail protection

Multi-functional teams

Stakeholder communication

Data-driven

Growth mindset

Job description

Working hours:

This role is available on a part-time, job-share or full-time basis.

Salary:

Competitive salary plus an excellent benefits package

Location:

Flexible, with some travel to our Life Head Office in Swindon

The opportunity:

We aim to be the best retail protection provider in the UK, offering a great experience for our advisers, customers, and staff.

We have an exciting opportunity for a Retail Protection Product Consultant to join our team. You'll help design, implement, and manage Zurich’s protection products that our customers need to secure their financial futures.

This role lets you support every stage of delivering our protection product development plan. You'll work in multi-functional teams to balance speed to market, project costs, regulatory compliance, and shareholder return. You'll make sure all proposition developments are designed and implemented with good customer outcomes as the main focus.

We are looking for someone who puts customers first and knows the UK financial services market well. Ideally, you have experience in retail protection. You should be eager to learn and understand the entire customer journey to make sure our protection plans always deliver good results for customers.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, multiple home office locations, hybrid working or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Periodic travel to our head office in Swindon is expected for face to face meetings as the work dictates. Please talk to us at interview about the flexibility you may need.

What will you be doing?

You’ll work with Proposition Development colleagues and other teams to design, implement, and maintain new and existing propositions on our Life Protection Platform.

• Analyse the protection market, competitors and customer needs to identify gaps and opportunities where Zurich could create commercial advantage.
• Develop ideas to enhance existing and new propositions to better meet customer needs.
• Assess feasibility of new product ideas, build business cases, and recommend whether to proceed.
• Lead or support projects to refresh, upgrade, or create new protection propositions.
• Collaborate with experts from all areas of the business to ensure changes meet customer needs, offering personalisation and flexibility efficiently and cost-effectively.
• Identify, monitor, and mitigate delivery and regulatory risks before launch. Follow product development and risk & compliance procedures.
• Help develop and maintain our propositions on industry quote portals and best advice systems.
• Understand regulatory changes and their impact on the protection market. Work with other experts to assess what changes are needed to stay compliant.
• Understand sufficiently the commercial aspects of protection plans, such as pricing and reinsurance, as part of development process.
• Act as a retail protection expert across the business, helping other areas as required.
• Develop and maintain a network of experts in all relevant areas.

What are we looking for?

• An understanding of the advised and UK Life market is required, with additional experience in the non-advised market being preferred.
• Experience in the UK Retail Protection market is preferred.
• A passion for being part of our journey to protect customers’ financial futures.
• Experience in working in and leading successful multi-functional project teams of various scales and complexities.
• Effective communication skills tailored to each situation, ensuring all stakeholders can contribute and feel listened to.
• A self-starter with a growth mindset, comfortable thinking creatively to overcome project delivery obstacles and challenges to meet customer and business needs.
• Comfortable using data, research, and customer and adviser feedback to balance competing demands and arrive at an optimal proposition design.
• Take action to manage your personal development. Specifically, committed to developing your protection subject matter expertise to provide technical advice and guidance across the business.
• Experience of supporting the planning and development of marketing / take to market content to support launch of product developments and tactical campaigns

What will you get in return?

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday, alongside a range of other flexible benefits

You can find out more about our wide range of employee benefits on our website.

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world. Together, we’re creating a brighter future for our customers, our people and our planet.

With over 65,000 employees, you’ll feel the support of being part of a strong and stable company that is a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee: to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you’re interested in working in a dynamic and challenging environment where your creativity, ideas and contributions are recognised and rewarded, Zurich could be just the place for you. Be part of something great.

Our culture:

At Zurich, our strength comes from the diverse experiences, perspectives and talents of our people. Our goal is to create a workplace where every employee can flourish and where everyone feels valued, heard and respected.

Over a quarter of our employees are members of at least one of our inclusion communities (Employee Resource Groups), with groups focused on areas such as social mobility and cultural awareness. We’re proud to have received numerous industry awards recognising our diversity and inclusion policies and initiatives.

We’ve created an environment that places real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide practical advice and access to a wide range of lifestyle support, alongside opportunities to learn, grow and develop the skills needed for the future.

We actively support our employees to give back to their communities through volunteering and charitable activity. Our charitable arm, Zurich Community Trust, is one of the longest‑established corporate trusts in the UK. Together, we’ve supported causes across the UK through grants and volunteering, contributing over £100 million in funding and volunteered time.

Your application:

We’re committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic. As an inclusive employer we also want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.