Retail Product Backoffice Manager

Liverpool Football Club and Athletic Grounds Limited; Liverpool; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prominent sports organization is seeking a Back-Office Systems Product Manager to oversee and optimize its key back-office systems for global retail operations. The ideal candidate will have substantial E-Commerce experience within a sport or lifestyle brand and proven operational skills in international markets. This full-time role offers a competitive salary and extensive benefits. Join us in shaping the digital experience for a global fanbase.

Benefits

25 days holiday plus 8 bank holidays

Contributory pension scheme

High street discounts

Qualifications

• Significant E-Commerce experience within a sport/lifestyle brand.
• Proven operational E-Commerce experience in international markets.
• Strong grasp of UX/UI principles.

Responsibilities

• Oversee and optimize key back-office systems.
• Manage system enhancements, integrations, and process improvements.
• Collaborate with cross-functional teams.
• Support internal teams in automating testing.
• Work closely with senior management.

Skills

E-Commerce experience

Analytical skills

Collaboration skills

Communication skills

Creativity

Education

Professional qualification in Business, Marketing, IT or related field

Tools

Google Analytics

Trello

Jira

GitLab

Job description

We have an exciting opportunity for an individual to join our Retail E-Commerce team at Liverpool FC as a Back-Office Systems Product Manager. Reporting to the Senior Manager, Retail Product & Delivery, you will be responsible for overseeing and optimising key back-office systems essential to our global retail operations. These systems include Alumio, NetSuite, EPOS, PLM, and other core platforms supporting our E-Commerce B2C, B2B, dropshipping operations, and retail stores worldwide. Your role will involve managing system enhancements, integrations, and process improvements to support our business growth and operational efficiency.

This role does not include direct line management responsibilities but requires close collaboration with cross-functional teams, including IT, Finance, Supply Chain, and E-Commerce. You will ensure that our back-office systems align with the global digital strategy, drive business performance, and support the smooth operation of both online and offline channels.

What will you be doing?

Product Ownership

• Serve as the primary product owner for Alumio, NetSuite, EPOS, PLM, and other back-office systems, understanding the needs of users across various business units.
• Collaborate with IT and external vendors to prioritise and manage ensuring timely deployment and alignment with business needs.
• Work within an Agile environment to translate system improvement needs into well-defined product requirements, user stories, and acceptance criteria.
• Oversee relationships with third-party software providers, ensuring service levels are met and the systems are continuously optimised.
• Coordinate with internal and external QA teams to ensure all system changes meet quality and functional requirements.
• Support the creation of business cases for system investments, ensuring adequate budget allocation to drive improvements and efficiency.
• Manage the scope, schedule, and delivery of back-office system projects, including organising status meetings, preparing progress reports, managing risks, and ensuring timely delivery.
• Develop and maintain metrics to track the performance of back-office systems post-implementation, using this data to guide future investments.

Strategic System Development

• Lead efforts to integrate back-office systems with front-end E-Commerce platforms, ensuring seamless operations across all channels.
• Identify opportunities to improve system processes and workflows, focusing on enhancing operational efficiency and data accuracy.
• Stay informed of industry trends, regulatory changes, and competitor activities that could impact back-office operations, adjusting system strategies accordingly.

UX/UI

• Work with UX/UI teams to ensure that back-office systems are user-friendly and meet the needs of internal stakeholders.
• Continuously review and optimise user interactions with back-office systems to improve efficiency and reduce friction.

Reporting/Analytics/Finance

• Utilise reporting and analytics tools to inform system improvements and ensure alignment with business objectives.
• Work with Legal, Finance, and IT to ensure that all back-office systems comply with global regulatory requirements, including data protection and financial reporting standards.

General

• Support internal teams in automating testing and improving system workflows.
• Execute testing for system updates and changes as needed, ensuring minimal disruption to business operations.
• Work closely with the Senior Manager, Retail Product & Delivery, to mentor team members and elevate overall competency in managing back-office systems.
• Work alongside key senior management across all areas of the Merchandise department.
• Be available for out-of-hours support to escalate, support on any system issues, and ensure sales channels or sales-driving areas are constantly available and operational.

Who are we looking for?

To be successful in this role, you will have significant E-Commerce experience gained working within a sport/lifestyle brand and proven operational E-Commerce experience in international markets.

The ideal candidate will hold a professional qualification in Business, Marketing, IT, or a related field, and bring significant hands-on experience in operational e-commerce. You will be confident in understanding and mapping complex user journeys, setting KPIs, and using analytics tools such as Google Analytics and BI platforms to drive performance. A strong grasp of UX/UI principles, along with experience using tools like Trello, Jira, and GitLab, is essential. You will be a technically skilled professional with hands-on experience in iPaaS solutions and a strong understanding of secure, scalable system operations. Knowledge of cybersecurity best practices and data privacy regulations is essential to ensure compliance and safeguard system integrity.

You will be both creative and analytical, with excellent communication and interpersonal skills, and the ability to work independently while supporting a collaborative team environment. Experience mentoring development staff across multiple locations, working with third parties, and operating within Agile Scrum teams is highly desirable. A solid understanding of warehouse systems, stock management, and compliance standards including GDPR is also important. You’ll be comfortable representing the company at industry events and influencing stakeholders at all levels, promoting the value of Agile practices and technical innovation. This is a fantastic opportunity to help shape the digital experience for a global fanbase.

Why should you apply?

This is a full-time permanent role working 35 hours per week. Your main base will be our Distribution Centre in Winston.

To reward your hard work and commitment, we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days), and a contributory pension scheme.

You will have access to our benefits kit bag, where you can get high street discounts, and a selection of benefit schemes you can join. There are opportunities to get involved with volunteering through our LFC Foundation to give back to the local community.

At Liverpool Football Club, we have an unwavering commitment to equality, diversity, and inclusion. We are proud of our achievements in this area, including maintaining the Premier League Equality Standard Advanced Level, being a founding signatory of the Football Association’s Football Leadership Diversity Code, and being recognized as a leader in this important area on and off the pitch. We are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all colleagues and volunteers to share this commitment.