Retail Product Backoffice Manager

Liverpool Football Club; Liverpool; On-site; GBP 50,000 - 75,000; Full time

Job summary

A well-known sports organization is seeking a Back-Office Systems Product Manager to oversee key systems for their global retail operations. The role involves collaborating with various teams to ensure alignment with business goals while optimizing processes and enhancing system performance. Ideal candidates will have significant E-Commerce experience, excellent analytical skills, and a strong understanding of UX/UI principles.

Benefits

Competitive salary

25 days holiday (plus bank holidays)

Contributory pension scheme

High street discounts

Volunteering opportunities

Qualifications

• Significant E-Commerce experience within a sport/lifestyle brand.
• Hands-on experience in operational E-commerce.
• Understanding of cybersecurity and data privacy regulations (including GDPR).

Responsibilities

• Oversee and optimise key back-office systems for global retail operations.
• Collaborate with cross-functional teams to align systems with digital strategy.
• Develop metrics to track system performance post-implementation.

Skills

E-Commerce experience

Analytical skills

Communication skills

Understanding of UX/UI principles

Experience with analytics tools

Education

Professional qualification in Business, Marketing, IT, or related fields

Tools

Google Analytics

Trello

Jira

GitLab

iPaaS solutions

Job description

We have an exciting opportunity for an individual to join our Retail E-Commerce team at Liverpool FC as a Back-Office Systems Product Manager. Reporting to the Senior Manager, Retail Product & Delivery, you will be responsible for overseeing and optimising key back-office systems essential to our global retail operations. These systems include Alumio, NetSuite, EPOS, PLM, and other core platforms supporting our E-Commerce B2C, B2B, dropshipping operations, and retail stores worldwide.

Your role involves managing system enhancements, integrations, and process improvements to support business growth and operational efficiency.

This role does not include direct line management responsibilities but requires close collaboration with cross-functional teams, including IT, Finance, Supply Chain, and E-Commerce. You will ensure that our back-office systems align with the global digital strategy, drive business performance, and support the smooth operation of both online and offline channels.

What will you be doing?

Product Ownership

• Serve as the primary product owner for Alumio, NetSuite, EPOS, PLM, and other back-office systems, understanding the needs of users across various business units.
• Collaborate with IT and external vendors to prioritise and manage system deployment ensuring alignment with business needs.
• Work within an Agile environment to translate system improvement needs into well-defined product requirements, user stories, and acceptance criteria.
• Oversee relationships with third-party software providers, ensuring service levels are met and systems are continuously optimised.
• Coordinate with internal and external QA teams to ensure all system changes meet quality and functional requirements.
• Support the creation of business cases for system investments, ensuring adequate budget allocation.
• Manage the scope, schedule, and delivery of back-office system projects, including organising status meetings, preparing progress reports, managing risks, and ensuring timely delivery.
• Develop and maintain metrics to track system performance post-implementation, using this data to guide future investments.

Strategic System Development

• Lead efforts to integrate back-office systems with front-end E-Commerce platforms, ensuring seamless operations across all channels.
• Identify opportunities to improve system processes and workflows, focusing on operational efficiency and data accuracy.
• Stay informed of industry trends, regulatory changes, and competitor activities that could impact back-office operations, adjusting strategies accordingly.

UX/UI

• Work with UX/UI teams to ensure back-office systems are user-friendly and meet internal stakeholder needs.
• Continuously review and optimise user interactions to improve efficiency and reduce friction.

Reporting/Analytics/Finance

• Utilise reporting and analytics tools to inform system improvements and ensure alignment with business objectives.
• Work with Legal, Finance, and IT to ensure compliance with global regulatory requirements, including data protection and financial reporting standards.

General

• Support internal teams in automating testing and improving workflows.
• Execute testing for system updates and changes as needed, ensuring minimal disruption.
• Mentor team members and support the management of back-office systems.
• Work alongside senior management across the Merchandise department.
• Available for out-of-hours support to escalate and resolve system issues, ensuring sales channels remain operational.

Who are we looking for?

To succeed, you should have significant E-Commerce experience within a sport/lifestyle brand and proven operational E-Commerce experience in international markets. A professional qualification in Business, Marketing, IT, or related fields is preferred, along with hands-on experience in operational e-commerce.

You should be confident in understanding complex user journeys, setting KPIs, and using analytics tools like Google Analytics and BI platforms. Experience with UX/UI principles, Trello, Jira, GitLab, iPaaS solutions, and a strong understanding of cybersecurity and data privacy regulations (including GDPR) are essential.

You should be creative, analytical, and possess excellent communication skills, with the ability to work independently and collaboratively. Experience mentoring staff, working with third parties, and operating within Agile Scrum teams is highly desirable.

A solid understanding of warehouse systems, stock management, and compliance standards is also important. You should be comfortable representing the company at industry events and influencing stakeholders at all levels.

Why should you apply?

This is a full-time, permanent role working 35 hours per week, primarily based at our Distribution Centre in Winston. We offer a competitive salary, 25 days holiday (plus bank holidays and optional additional days), and a contributory pension scheme.

Benefits include high street discounts, various benefit schemes, and volunteering opportunities through our LFC Foundation. Liverpool FC is committed to equality, diversity, and inclusion, and strives to be an inclusive workplace. We are dedicated to safeguarding and promoting the welfare of children and vulnerable adults.