Retail & Post Office Assistant / Cynorthwyydd Gwerthu a Swyddfa Bost

Cardiff Union Services Ltd; Cardiff; On-site; GBP 18,000 - 22,000; Part time

Job summary

Join a vibrant team as a Retail & Post Office Assistant at a leading student union in Cardiff. This temporary role involves managing Post Office operations and providing excellent customer service. Ideal candidates will have retail experience and a passion for helping others, with full training provided for Post Office functions. Flexible hours available during the busy summer period.

Qualifications

• Retail and customer service experience is essential.
• POST OFFICE experience is highly desirable.

Responsibilities

• Managing daily operations of the Post Office.
• Cash handling and replenishing merchandise.
• Processing online orders and maintaining the online shop.

Skills

Retail Experience

Customer Service

Team Working

Initiative

Job description

Job Title: Retail & Post Office Assistant

Job Description

We are looking for an individual with a passion for retail to join our Love Cardiff Team, supporting retail and Post Office operations. The successful candidate can start their induction from June onwards and must be available to work over the summer, including graduation week from 13th to 20th July.

Retail and customer service experience is essential. POST OFFICE experience is highly desirable but not essential – full training will be provided.

This is a TEMPORARY, casual contract (with the possibility to extend), with available hours Monday to Friday, 10:30 am – 5 pm (times may vary during graduation week), and occasional weekends. Must be available during June and July onwards.

Responsibilities include but are not limited to:

1. Managing daily operations of the Post Office following all official policies and procedures.
2. Cash handling, including opening and closing the Post Office and cashing up at Love Cardiff.
3. Replenishing clothing and merchandise.
4. Assisting with visual merchandising.
5. Processing online orders and helping maintain the online shop.
6. Maintaining a clean and tidy environment.
7. Handling customer inquiries via email and phone.
8. Supporting key projects and off-site stalls, such as graduation merchandise and Freshers' events.
9. Willingness to learn and perform Post Office functions, including start and end of day procedures after full training.
10. Demonstrating team working skills and using initiative.
11. Prioritizing tasks and managing time effectively.
12. Supporting promotional activities to achieve targets.
13. Being confident, responsible, and proactive.
14. Having previous experience in a customer-facing retail role.
15. Working effectively in a busy, fast-paced environment.
16. Planning and prioritizing tasks efficiently.
17. Demonstrating leadership and initiative.
18. Social media marketing experience is a plus.

General Expectations

• Upholding the core values, vision, and strategic plan of Cardiff University Students’ Union in all work and decision-making.
• Maintaining a positive, helpful, and welcoming attitude towards colleagues, students, and customers.
• Being flexible with duties and ready to undertake tasks as required by the line manager.
• Taking responsibility for personal health and safety and adhering to all relevant regulations.

Person Specification

Not specified.

About The Company

Important information for working through Jobshop:

Please note, this advert may close early if there is a high volume of applications. We recommend applying promptly.

All students working through Jobshop must complete a Right to Work check before starting paid work or training. Successful candidates will be contacted regarding this. For more information, contact [e-mail].

Students can work through Jobshop for up to 3 months after their end of studies, provided all Right to Work documents are valid. Only apply if you are eligible to work for the entire duration of the role.

If on a visa with restricted hours, it is your responsibility to ensure you do not exceed your permitted working hours each week, both within and outside of Jobshop.