Retail Parts Advisor Apprenticeship

Group 1 Automotive UK; Liverpool; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is offering an exciting apprenticeship opportunity as a Retail (Parts) Advisor. This role is designed to kickstart your career in the automotive sector, where you will engage with customers, manage stock, and develop essential business skills. Through a comprehensive training program at a state-of-the-art facility, you will gain invaluable experience and achieve a Level 3 Retail Team Leader qualification. If you are passionate about the automotive industry and eager to learn, this apprenticeship could be the perfect launchpad for your career.

Qualifications

• Building relationships with customers and internal departments.
• Preparing orders and managing stock effectively.

Responsibilities

• Developing customer relationships in person and over the phone.
• Processing warranty claims and managing logistics.

Skills

Customer Relationship Management

Stock Control

Business Development

Marketing

Logistics Management

Education

Level 3 Retail Team Leader qualification

Job description

Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.

Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:

1. Maintenance, System and Diagnostic Technicians
2. Service Team Leader
3. Service Manager
4. After Sales Manager

The role of a Retail (Parts) Advisor Apprentice includes:

• Building and maintaining relationships with internal and external customers both in person and over the phone
• Developing relationships with other departments
• Preparing orders
• Meeting deadlines
• Stock control/Management
• Processing Warranty Claims and Payment
• Identifying Parts
• Business development/Planning
• Marketing and Visual Merchandising
• Forecasting and Budgeting
• Managing logistics including organising and arranging deliveries

You will learn the key principles, practices and skills that underpin the role. You will achieve a Level 3 Retail Team Leader qualification to further develop and apply your skills in more complex situations.

Training is delivered at the state-of-the-art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.

Working hours are Monday to Friday, between 9.00am to 5.00pm.