Retail Optical Assistant

Vision Express

Wimbledon

On-site

GBP 20,000 - 32,000

Full time

12 days ago

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Benefits offered by this job

Frames allowance and discounts

33 days holiday with buy/sell options

Family & friends discounts + free eye

Employee wellbeing support

OneSight Foundation support

Job summary

Vision Express is seeking a Retail Optical Assistant to help customers choose eyewear and accessories, while learning to adjust frames and assist with fittings. You will support pre-screening eye tests and use the latest optical technology in a friendly, team-oriented environment.

The role offers a mix of customer service, sales, and basic eyewear care, with opportunities to grow within a leading global eyewear group and access employee discounts.

Qualifications

Confidently engage with customers and recommend products.
Helpful and proactive attitude in a fast-paced retail environment.
Ability to use digital tools to assist customers and manage transactions.

Responsibilities

Deliver personalised customer service and product advice.
Learn to adjust frames, assist with fittings, and perform minor repairs.
Support pre-screening eye tests using optical technology.
Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Communication

Digital tools

Tools

Product and frame knowledge

Job description

Retail Optical Assistant – Vision Express

Where customer service meets premium eyewear and med-tech innovation.

Are you looking for a retail role in eye care where you can grow, learn, and make a difference?

Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You’ll Do

Deliver confident personalised customer service and product advice

Learn to adjust frames, assist with fittings, and carry out minor repairs

Support pre-screening eye tests using the latest optical technology

Keep the store running smoothly with admin and support tasks

What You’ll Get

£350 towards frames or designer sunglasses, with unlimited spend on lenses.

33 days holiday with buy/sell options

Family & friends discounts + free eye tests

Employee wellbeing support

Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85–£520/month bonus — with uncapped potential for high performers. Your performance matters — and it pays off.

What We’re Looking For

Confident engaging with customers and recommending products

Passionate about eyewear, style, and comfortable with digital tools

Positive team player with a can-do attitude

Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing med-tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.

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