Retail Optical Assistant

VISION EXPRESS; Newbury; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading optical retailer is seeking a Retail Optical Assistant to join their team. You will provide personalized assistance to customers in selecting eyewear, perform adjustments and fittings, and manage various administrative tasks. With a focus on customer satisfaction, you'll play a vital role in helping individuals maximize their visual potential. The role offers flexibility, a range of employee benefits, and a supportive working environment.

Benefits

Sales and performance-based bonuses

Pension scheme

Free eyewear annually

33 days annual leave plus options to buy/sell

Flexible health benefits

Qualifications

• Experience in customer service and retail.
• Strong attention to detail.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist customers in selecting eyewear and perform fittings.
• Maintain accurate customer records and manage appointments.
• Provide tailored service to enhance customer experience.

Skills

Customer service

Attention to detail

Communication

Collaboration

Confidence

Passion

Job description

Role overview

As a Retail Optical Assistant at Vision Express, you'll assist our customers in finding and selecting eyewear that meets their needs. You'll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting customer queries via phone, and processing payments.

Overall, your goal is to provide excellent customer service and ensure customers leave satisfied with eyewear that fits properly and meets their vision needs. You'll play a key part in our mission of helping customers 'See More and Be More' by providing tailored and effective service, helping them maximize their visual potential and enhance their lifestyle.

Although the hours of this role are advertised, we are open to discussing flexible working options to suit your needs, whether that involves hours around the school run, a compressed week, or other arrangements.

Who are we?

We are Vision Express, with over 550 stores across the UK and Ireland. Whether you prefer working in a busy city centre flagship, a smaller village store, or a coastal location, we aim to find the perfect fit for you. We are also part of the EssilorLuxottica family, the global leader in designing, manufacturing, and distributing lenses, frames, and sunglasses. Our brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, Oliver Peoples, and over 20 other prestigious licensed brands.

Who is the perfect candidate?

• Provide excellent customer service with personalized assistance, addressing customer needs and concerns
• Build rapport and communicate effectively, translating professional terminology into understandable language
• Maintain accurate customer records, prescriptions, and requirements with exceptional attention to detail
• Work collaboratively with colleagues across the store
• Handle challenging situations calmly in a fast-paced retail environment
• Show confidence, passion, drive, and enthusiasm
• Understand our optical products and services, including frames, lenses, and contact lenses, and promote them to meet store targets
• Maintain an organized and visually appealing store environment in line with marketing guidance

Anything else you should know?

• Sales and performance-based bonuses
• Targeted incentives
• Pension scheme
• Life assurance (2x your annual salary)
• Free eyewear annually from day one
• Opportunities to get involved with the OneSight EssilorLuxottica Foundation
• Discounts for friends and family throughout the year
• Confidential Employee Assistance Program
• 33 days annual leave, increasing with service, with options to buy or sell holiday
• Flexible health benefits including Health Cash Plan, additional life cover, critical illness, and dental plans
• Opportunities for peer-to-peer knowledge sharing and collaboration via internal channels
• Flexible lifestyle benefits such as Gymflex, dining cards, discounted travel insurance, experience days, and bicycle schemes
• And much more!