Retail Optical Assistant

VISION EXPRESS; Mansfield; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Frames discount

Holiday allowance

Staff discounts

Free eye tests

Wellbeing support

OneSight support

Job summary

Vision Express is hiring a Retail Optical Assistant to blend customer service with premium eyewear and med-tech innovation. You will assist customers, adjust frames, help with fittings, and support eye tests using the latest optical technology.

The role also involves general store admin to keep operations smooth and customer-focused. We offer frames discounts and generous holiday options, plus well-being support and opportunities to contribute to global vision initiatives through OneSight

Qualifications

• Experience in customer service or retail preferred.
• Passion for eyewear and fashion; comfort with digital tools.
• Strong communication and teamwork.

Responsibilities

• Deliver personalised customer service and product advice.
• Adjust frames, assist with fittings, and minor repairs.
• Support pre-screening eye tests using optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Product advice

Communication

Team player

Digital tools

Job description

Retail Optical Assistant - Vision Express

Where customer service meets premium eyewear and med-tech innovation.

Are you looking for a retail role in eye care where you can grow, learn, and make a difference?

Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You'll Do

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

What You'll Get

• £350 towards frames or designer sunglasses, with unlimited spend on lenses.
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85-£520/month bonus - with uncapped potential for high performers. Your performance matters - and it pays off.

What We’re Looking For

• Confident engaging with customers and recommending products
• Passionate about eyewear, style, and comfortable with digital tools
• Positive team player with a can-do attitude
• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing med-tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.

Ready to start your career in optical retail?