Retail Optical Assistant

VISION EXPRESS; Shrewsbury; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

33 days holiday with buy/sell

Family & friends discounts

Free eye tests

Employee wellbeing support

OneSight Foundation support

Job summary

Vision Express is seeking an enthusiastic Optical Assistant to deliver personalised customer service, advise on eyewear, and assist with fittings and minor repairs. You will support pre-screening eye tests and help keep the store operations smooth with essential admin tasks.

The role offers opportunities to grow within a premium eyewear and med-tech environment, backed by a global leader. Join a busy retail team that values customer experience, teamwork, and the use of digital tools to enhance

Qualifications

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using optical tech.
• Maintain smooth store operations with admin tasks.

Responsibilities

• Provide personalised service and product guidance to customers.
• Assist with frame adjustments, fittings, and minor repairs.
• Support pre-screening eye tests using current optical tech.
• Handle admin duties to keep the store running smoothly.

Skills

Customer service

Product advice

Frame adjustment

Minor repairs

Eye test support

Admin tasks

Communication

Tools

POS system

Job description

Retail Optical Assistant - Vision Express

Where customer service meets premium eyewear and med-tech innovation.

Are you looking for a retail role in eye care where you can grow, learn, and make a difference?

Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You'll Do

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

What You'll Get

• £350 towards frames or designer sunglasses, with unlimited spend on lenses.
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary.

Full-time Optical Assistants meeting targets can earn £85-£520/month bonus - with uncapped potential for high performers. Your performance matters - and it pays off.

What We're Looking For

• Confident engaging with customers and recommending products
• Passionate about eyewear, style, and comfortable with digital tools
• Positive team player with a can-do attitude
• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we're a leading optical retailer and a growing med-tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.