Retail Optical Assistant

Vision Express; Luton; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Frame allowance

33 days holiday (buy/sell)

Family & friends discounts

Free eye tests

Wellbeing support

OneSight Foundation support

Job summary

Vision Express in the United Kingdom is hiring a Retail Optical Assistant to join a leading optical retailer and med-tech innovator. You will deliver confident customer service, advise on frames and lens options, and help customers find the right eyewear.

You’ll learn frame adjustments, assist with fittings, support eye tests, and contribute to smooth store operations. This role offers progression within the EssilorLuxottica group and a friendly, collaborative environment.

Qualifications

• Customer-focused retail experience preferred.
• Excellent communication to understand customer needs.
• Ability to work as part of a team in a fast-paced environment.
• Comfort with using digital tools for product information.

Responsibilities

• Deliver personalised customer service and product advice.
• Assist with frame fittings and minor repairs.
• Support pre-screening eye tests with optical tech.
• Handle store administration and daily operations.

Skills

Customer service

Communication

Team player

Digital tools

Job description

Retail Optical Assistant - Vision Express

Where customer service meets premium eyewear and med-tech innovation.

Are you looking for a retail role in eye care where you can grow, learn, and make a difference?

Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You’ll Do

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

What You’ll Get

• £350 towards frames or designer sunglasses, with unlimited spend on lenses.
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85-£520/month bonus — with uncapped potential for high performers. Your performance matters — and it pays off.

What We’re Looking For

• Confident engaging with customers and recommending products
• Passionate about eyewear, style, and comfortable with digital tools
• Positive team player with a can-do attitude
• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing med-tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.