Retail Optical Assistant

Vision Express; Luton; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Frames discount

Lenses discount

33 days holiday

Eye tests free

Wellbeing support

OneSight Foundation

Job summary

Vision Express is seeking a Retail Optical Assistant (Full Time) in the UK to deliver confident, personalised customer care and expert product guidance. You will learn frame adjustments, fittings, and minor repairs while supporting pre-screening eye tests with modern optical tech.

The role offers a generous benefits package including generous frame discounts, 33 days holiday, eye tests, and wellbeing support. Strong communication and teamwork are essential in a fast-paced retail environment.

Qualifications

• Confidently engage with customers and offer product advice.
• Passionate about eyewear and trends.
• Comfortable using digital tools and basic tech.
• Positive team player with can-do attitude.

Responsibilities

• Deliver personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and perform minor repairs.
• Assist with pre-screening eye tests using optical tech.
• Support store operations with admin tasks.

Skills

Customer service

Eyewear knowledge

Digital tools

Team player

Tools

POS systems

Job description

Retail Optical Assistant – Vision Express (Full Time)

Where customer service meets premium eyewear and med-tech innovation.

Are you looking for a retail role in eye care where you can grow, learn, and make a difference?
Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You'll Do

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

What You'll Get

• £350 towards frames or designer sunglasses, with unlimited spend on lenses.
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85–£520/month bonus — with uncapped potential for high performers. Your performance matters — and it pays off.

What We're Looking For

• Confident engaging with customers and recommending products
• Passionate about eyewear, style, and comfortable with digital tools
• Positive team player with a can-do attitude
• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we're a leading optical retailer and a growing med-tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.