Retail Optical Assistant

Vision Express; Hitchin; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Frame allowance

Designer lenses discount

33 days holiday

Wellbeing support

OneSight Foundation involvement

Job summary

Vision Express, part of the EssilorLuxottica group, is hiring a Retail Optical Assistant to deliver confident personalised service and expert product guidance in premium eyewear. You’ll work with leading brands and use digital tools to enhance the customer experience.

With over 590 stores across the UK, Ireland, and Jersey, Vision Express offers strong growth, a benefits package, and opportunities to contribute to global vision initiatives through the OneSight Foundation.

Qualifications

• Previous experience in retail customer service is preferred.
• Interest in eyewear fashion and ability to explain product features.
• Comfortable using digital tools and POS systems.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Eyewear knowledge

Digital tools

Job description

Retail Optical Assistant – Vision Express

Where customer service meets premium eyewear and med-tech innovation.

Are you looking for a retail role in eye care where you can grow, learn, and make a difference?

Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You’ll Do

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

What You’ll Get

• £350 towards frames or designer sunglasses, with unlimited spend on lenses.
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85–£520/month bonus — with uncapped potential for high performers. Your performance matters — and it pays off.

What We’re Looking For

• Confident engaging with customers and recommending products
• Passionate about eyewear, style, and comfortable with digital tools
• Positive team player with a can-do attitude
• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing med-tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.