Retail Optical Assistant

Vision Express; Falkirk; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Frame allowance

Holiday allowance (33 days)

Discounts & eye tests

Wellbeing support

OneSight Foundation

Job summary

Vision Express is seeking a Retail Optical Assistant to provide confident, personalised customer service and product advice while supporting fittings and minor repairs. The role involves assisting with pre-screening eye tests using the latest optical technology and helping keep store operations smooth with essential admin tasks.

The successful candidate will be passionate about eyewear, comfortable with digital tools, and a positive team player who communicates well with customers to meet their

Qualifications

• Confidently engage with customers and recommend products.
• Strong communication and listening to understand customer needs.
• Positive team player with a can-do attitude.
• Comfortable using digital tools and eyewear technology.

Responsibilities

• Deliver personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Communication skills

Sales ability

Digital tools

Team player

Tools

Frame adjustment tools

Minor repairs tools

Job description

Retail Optical Assistant – Vision Express

Where customer service meets premium eyewear and med-tech innovation.

Are you looking for a retail role in eye care where you can grow, learn, and make a difference? Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You’ll Do

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

What You’ll Get

• £350 towards frames or designer sunglasses, with unlimited spend on lenses.
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85–£520/month bonus — with uncapped potential for high performers. Your performance matters — and it pays off.

What We’re Looking For

• Confident engaging with customers and recommending products
• Passionate about eyewear, style, and comfortable with digital tools
• Positive team player with a can-do attitude
• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing med-tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.