Retail Optical Assistant

Vision Express; Gloucester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading optical retailer in Gloucester is seeking a Retail Optical Assistant to provide personalized customer service and assist with eyewear selection. This role involves performing pre-screening examinations and managing administrative tasks in a fast-paced environment. Ideal candidates should possess excellent communication skills and a passion for optical products. The company offers various benefits, including annual leave and flexible working options.

Benefits

Sales and performance-based bonus

Discounts for friends and family

33 days annual leave

Flexible health benefits

Opportunities for knowledge sharing

Qualifications

• Ability to provide personalized assistance to customers.
• Great communication skills to explain professional terms.
• Exceptional attention to detail in maintaining customer records.
• Work collaboratively as part of a store team.
• Handle challenging situations in a fast-paced environment.
• Confidence and enthusiasm for optical products.

Responsibilities

• Assist customers in selecting eyewear that meets their needs.
• Perform pre-screening eye examinations and administrative tasks.
• Ensure customers leave satisfied with their purchases.
• Keep the store organized and visually appealing.

Skills

Excellent customer service

Communication skills

Attention to detail

Teamwork

Ability to work under pressure

Knowledge of optical products

Organizational skills

Job description

As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting customer queries via phone, and processing payments.

Overall, your goal is to provide excellent customer service and ensure that our customers leave satisfied, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, helping customers maximize their visual potential and enhance their lifestyle.

Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether these hours fit around your school run or you prefer a compressed week, we are open to discussing flexible options further.

Who are we?

We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store, or in one of our coastal locations, we're sure we will have the perfect solution for you!

Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture, and distribution of lenses, frames, and sunglasses! We are home to the most loved and widely-recognized vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples, complemented by over 20 prestigious licensed brands.

What are we looking for?

• Provide excellent customer service, with the ability to offer personalized assistance and address customer needs and concerns
• Great communication skills and rapport-building to translate professional terminology into understandable language for patients
• Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide the best service and product recommendations
• Ability to work as part of a team across the store
• The ability to work under pressure and handle challenging situations in a fast-paced retail environment
• Confidence, passion, drive, and enthusiasm
• Knowledge of optical products and services, including frames, lenses, and contact lenses, and the ability to inform and promote these to help meet store targets
• Maintain the store’s appearance, keeping it organized and stocked, to provide a visually appealing environment in line with marketing guidance

Additional information

• Sales and performance-based bonus
• Targeted incentives
• Pension scheme
• Life Assurance - 2x your basic annual salary
• Free eyewear annually from day one of joining
• Opportunities to get involved in the OneSight EssilorLuxottica Foundation
• Discounts for friends and family throughout the year
• Employee Assistance Program offering confidential support and advice
• 33 days annual leave, increasing with service, plus options to buy or sell holiday
• Flexible health benefits, including Health Cash Plan, additional Life cover, Critical Illness cover, and Dental Plan
• Opportunities for peer-to-peer knowledge sharing and collaboration via internal channels
• Flexible lifestyle benefits like Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, and Bicycle schemes
• And much more!