Retail Optical Assistant

Kingston, Milton Keynes - Tesco; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading optical retailer is seeking a Retail Optical Assistant to deliver outstanding customer service. You will assist customers in choosing the right eyewear, manage fitting processes, and ensure an appealing store environment. This role offers flexible working hours, performance-based bonuses, and a comprehensive benefits package.

Benefits

Performance-based bonuses

Pension scheme

Private medical cover

Annual free eyewear

Flexible health benefits

Generous annual leave

Flexible lifestyle benefits

Qualifications

• Excellent customer service skills with the ability to address individual needs.
• Ability to build rapport and communicate effectively.
• Knowledge of optical products and services is desirable.

Responsibilities

• Assist customers in selecting eyewear that meets their needs.
• Perform frame adjustments, fittings, and administrative tasks.
• Promote optical products to meet store targets.

Skills

Customer Service

Communication

Attention to Detail

Ability to Work in a Team

Knowledge of Optical Products

Job description

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Role overview

As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. Your responsibilities include frame adjustments, repairs, fittings, and possibly performing pre-screening eye examinations. You will also handle administrative tasks such as scheduling appointments, supporting customer queries via phone, and processing payments.

Your goal is to provide excellent customer service, ensuring customers leave satisfied with eyewear that fits properly and meets their vision needs. You will contribute to our mission of helping customers ‘See More and Be More’ by offering tailored and effective service to maximize their visual potential and enhance their lifestyle.

We are open to discussing flexible working hours to suit your needs, whether around school runs or a compressed workweek.

Who are we?

We are Vision Express, with over stores across the UK and Ireland, offering diverse working environments from city centre flagship stores to smaller village outlets and coastal locations. As part of the EssilorLuxottica family, the global leader in lenses, frames, and sunglasses, we are home to renowned brands like Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples.

Who is the perfect candidate?

• Provide excellent, personalized customer service, addressing individual needs and concerns.
• Build rapport and communicate clearly, translating technical terminology into understandable language.
• Maintain accurate customer records, prescriptions, and requirements with attention to detail.
• Work effectively as part of a team across the store.
• Handle pressure and challenging situations in a fast-paced retail environment.
• Show confidence, passion, drive, and enthusiasm.
• Have knowledge of optical products and services, including frames, lenses, and contact lenses, and promote them to meet store targets.
• Ensure the store is well-organized and visually appealing, in line with marketing guidelines.

Additional information

• Performance-based bonuses and incentives.
• Pension scheme and life assurance (2x salary).
• Private medical cover for you and your family.
• Annual free eyewear from day one.
• Opportunity to participate in the OneSight EssilorLuxottica Foundation.
• Discounts for friends and family.
• Confidential support via Employee Assistance Program.
• Generous annual leave, increasing with service, with buy/sell options.
• Flexible health benefits, including Health Cash Plan, additional life cover, critical illness, and dental plans.
• Opportunities for community engagement and knowledge sharing.
• Flexible lifestyle benefits such as Gymflex, Dining Cards, discounted travel insurance, experience days, and bicycle schemes.
• And much more!