Retail Optical Assistant

Wilmslow.; England; On-site; GBP 18,000 - 25,000; Full time

Job summary

Join Vision Express as a Retail Optical Assistant where you will deliver exceptional customer service by assisting customers in finding perfect eyewear. The role includes handling fittings, adjustments, and administrative tasks to ensure a top-notch experience while contributing to a mission of enhancing visual potential.

Benefits

Sales and performance bonuses

Pension scheme

Life assurance

Private medical cover

Free eyewear annually

Flexible health benefits

Annual leave increasing with service

Qualifications

• Excellent personalized customer service skills.
• Ability to communicate technical terms clearly.
• Knowledge of optical products and services required.

Responsibilities

• Assist customers in selecting eyewear and perform fittings.
• Handle administrative tasks like scheduling appointments.
• Ensure excellent service to enhance customers' vision needs.

Skills

Customer service

Communication

Teamwork

Knowledge of optical products

Problem solving

Job description

Role overview

As a Retail Optical Assistant at Vision Express, you’ll assist customers in finding and selecting eyewear that meets their needs. Responsibilities include frame adjustments, repairs, fittings, and possibly performing pre-screening eye examinations. You will also handle administrative tasks such as scheduling appointments, supporting customer queries via phone, and processing payments.

Your goal is to deliver excellent customer service, ensuring customers leave satisfied with eyewear that fits properly and meets their vision needs. You will contribute to our mission of helping customers ‘See More and Be More’ by providing tailored and effective service to maximize their visual potential and enhance their lifestyle.

We are open to flexible working options. Whether you prefer hours to fit around school runs or a compressed week, we are eager to discuss your ideal working schedule.

Who are we?

Vision Express has over stores across the UK and Ireland, offering diverse working environments from city centre flagship stores to smaller village outlets and coastal locations. As part of the EssilorLuxottica family, the global leader in lenses, frames, and sunglasses, we are home to renowned brands like Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples.

Who is the perfect candidate?

1. Provide excellent, personalized customer service and address customer needs and concerns.
2. Communicate effectively, translating technical terminology into understandable language for patients.
3. Maintain accurate records of prescriptions and customer requirements to ensure high-quality service and recommendations.
4. Work well as part of a team across the store.
5. Handle pressure and challenging situations in a fast-paced retail environment.
6. Show confidence, passion, drive, and enthusiasm.
7. Have knowledge of optical products and services, including frames, lenses, and contact lenses, and promote them to meet store targets.
8. Maintain the store’s appearance, keeping it organized and stocked according to marketing guidelines.

Additional information

• Sales and performance bonuses
• Targeted incentives
• Pension scheme
• Life assurance (2x annual salary)
• Private medical cover for you and your family
• Free eyewear annually from day one
• Opportunities to participate in the OneSight Foundation
• Discounts for friends and family
• Confidential Employee Assistance Program
• Annual leave increasing with service, with options to buy or sell holiday
• Flexible health benefits like Health Cash Plan, Critical Illness, Dental, and Life Cover
• Company-wide community and knowledge sharing
• Flexible lifestyle benefits including Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, and Cycle to Work Scheme
• And much more!