Retail Optical Assistant

Tadcaster Road, York - Tesco; England; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading optical retailer seeks a Retail Optical Assistant. You will assist customers with eyewear selections while providing exceptional service and maintaining store standards. Join a supportive team with flexible hours, performance incentives, and various employee benefits to enhance your career.

Benefits

Sales and performance-based bonus

Pension scheme

Private medical cover

Discounts for friends and family

Flexible health benefits

Qualifications

• Excellent customer service skills with ability to address customer needs.
• Great communication and ability to translate terminology for patients.
• Exceptional attention to detail in maintaining customer records.

Responsibilities

• Assist customers in selecting eyewear and offer personalized assistance.
• Perform pre-screening eye examinations and handle scheduling.
• Maintain store appearance and ensure it's organized and visually appealing.

Skills

Customer Service

Communication

Attention to Detail

Teamwork

Product Knowledge

Ability to Work Under Pressure

Job description

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Role overview

As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries, and processing payments.

Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.

We are open to discussing flexible working hours to suit your needs, whether you prefer hours to fit around the school run or a compressed week.

Who are we?

We are Vision Express - with over stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you!

Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world, including Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples, among others.

Who is the perfect candidate?

• Provide excellent customer service, with the ability to provide personalised assistance and address customer needs and concerns
• Great communication and rapport-building skills to translate professional terminology into understandable language for patients
• Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements
• Ability to work as part of a team across the store
• Work effectively under pressure in a fast-paced retail environment
• Confidence, passion, drive, and enthusiasm
• Knowledge of optical products and services, including frames, lenses, and contact lenses, and the ability to inform and promote these to customers
• Maintain the store's appearance, ensuring it is organised and stocked to provide a visually appealing environment

Additional information

• Sales and performance-based bonus
• Targeted incentives
• Pension scheme
• Life Assurance - 2x your basic annual salary
• Private medical cover for you and your family
• Free eyewear annually from day one
• Opportunities to get involved in the OneSight EssilorLuxottica Foundation
• Discounts for friends and family
• Employee Assistance Program offering confidential support
• Annual leave days, increasing with service, with buy/sell options
• Flexible health benefits, such as Health Cash Plan, Additional Life cover, Critical Illness, and Dental Plan
• Opportunities to engage in company-wide community and knowledge sharing
• Flexible lifestyle benefits, including Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, and bicycle schemes