Retail Optical Assistant

Cheshunt - Tesco; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading optical retailer is seeking a Retail Optical Assistant to provide exceptional customer service. You will be responsible for assisting customers with eyewear selection, conducting pre-screening exams, and handling administrative tasks in a fast-paced retail environment. Join a dynamic team that values customer experience and offers flexible working options to suit personal commitments.

Benefits

Sales and performance-based bonuses

Pension scheme

Free eyewear annually

Employee Assistance Program

Flexible health benefits

Qualifications

• Strong customer service skills with the ability to personalize assistance.
• Excellent communication skills to convey technical terms simply.
• Attention to detail with record-keeping.

Responsibilities

• Assist customers in selecting eyewear and perform fittings.
• Handle scheduling and manage customer queries efficiently.
• Maintain store organization and appearance.

Skills

Customer Service

Communication

Attention to Detail

Team Collaboration

Product Knowledge

Job description

Social network you want to login/join with:

Role overview

As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines with customer queries, and processing payments.

Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.

We are open to discussing flexible working options, including hours to fit around personal commitments, such as the school run or a compressed workweek.

Who are we?

We are Vision Express, with over stores across the UK and Ireland. Whether you want to work in a busy city centre flagship, a smaller village store, or in one of our coastal locations, we are confident we can find the perfect fit for you!

Did you know? We are part of the EssilorLuxottica family, the global leader in the design, manufacture, and distribution of lenses, frames, and sunglasses. Our brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples, among others.

Who is the perfect candidate?

• Provide excellent customer service with personalized assistance to meet customer needs and concerns.
• Build rapport and communicate effectively, translating technical terminology into understandable language for patients.
• Maintain accurate customer records, prescriptions, and requirements with exceptional attention to detail.
• Work collaboratively as part of a team across the store.
• Handle challenging situations under pressure in a fast-paced retail environment.
• Be confident, passionate, driven, and enthusiastic.
• Have knowledge of optical products and services, including frames, lenses, and contact lenses, and promote these to meet store targets.
• Maintain the store’s appearance, keeping it organized and stocked to create an appealing environment.

Additional information

• Sales and performance-based bonuses
• Targeted incentives
• Pension scheme
• Life assurance (2x your basic annual salary)
• Private medical cover for you and your family
• Free eyewear annually from day one
• Opportunities to participate in the OneSight EssilorLuxottica Foundation
• Discounts for friends and family
• Employee Assistance Program for confidential support
• Annual leave increasing with service, with options to buy or sell holiday
• Flexible health benefits, including Health Cash Plan, additional life cover, critical illness, and dental plans
• Participation in company-wide community and knowledge-sharing initiatives
• Flexible lifestyle benefits such as Gymflex, dining cards, discounted travel insurance, experience days, and bicycles through the Cycle to Work Scheme
• And much more!