Retail Optical Assistant

Kenilworth; England; On-site; GBP 19,000 - 24,000; Full time

Job summary

A leading optical retail company is seeking a Retail Optical Assistant to provide customer service and assist in eyewear selection. The role includes pre-screening, handling customer queries, and maintaining store appearance, contributing to customer satisfaction and store performance. Flexible working options may be available.

Benefits

Sales and performance-based bonus

Pension scheme

Private medical cover

Free eyewear annually

Flexible health benefits

Qualifications

• Excellent customer service and communication skills.
• Exceptional attention to detail.
• Knowledge of optical products including frames and lenses.

Responsibilities

• Assist customers in selecting eyewear and provide adjustments.
• Perform pre-screening eye examinations and handle appointments.
• Ensure store appearance and visual appeal are maintained.

Skills

Customer Service

Communication

Attention to Detail

Teamwork

Knowledge of Optical Products

Job description

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Role overview

As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines with customer queries, and processing payments.

Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.

We are open to discussing flexible working options, such as hours to fit around personal commitments or a compressed workweek. If this sounds like the role for you, we’d love to hear about your ideal working week.

Who are we?

We are Vision Express — with over stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store, or in one of our coastal locations, we are confident we will have the perfect solution for you!

Did you know? We are part of the EssilorLuxottica family, the global leader in the design, manufacture, and distribution of lenses, frames, and sunglasses. We are home to the most loved and widely-recognised vision care and eyewear brands in the world, including Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples, among others.

Who is the perfect candidate?

• Provide excellent customer service, with the ability to offer personalised assistance and address customer needs and concerns.
• Great communication skills and rapport-building ability to translate professional terminology into understandable language for patients.
• Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide the best service and product recommendations.
• Ability to work collaboratively as part of a team across the store.
• Capability to work under pressure and handle challenging situations in a fast-paced retail environment.
• Confidence, passion, drive, and enthusiasm.
• Knowledge of optical products and services, including frames, lenses, and contact lenses, and the ability to inform and promote these to customers to help meet store targets.
• Maintain the store’s appearance by organising and stocking to create a visually appealing environment, in line with marketing guidance.

Additional information

• Sales and performance-based bonus
• Targeted incentives
• Pension scheme
• Life assurance (2x your basic annual salary)
• Private medical cover for you and your family
• Free eyewear annually, from day one of joining
• Participation in the OneSight EssilorLuxottica Foundation
• Discounts for friends and family throughout the year
• Employee Assistance Program offering confidential support and advice
• Annual leave, increasing with service, with options to buy or sell holiday
• Flexible health benefits, including Health Cash Plan, additional life cover, critical illness, and dental plans
• Opportunities for peer-to-peer knowledge sharing and collaboration via internal channels
• Flexible lifestyle benefits such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, and discounted bicycles through our Cycle to Work Scheme
• And much more!