Retail Optical Assistant

Kingston Upon Thames.; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading optical retailer is looking for a Retail Optical Assistant to provide exceptional customer service and help clients in selecting eyewear. Responsibilities include assisting with frame adjustments, conducting pre-screening eye exams, and managing administrative tasks to ensure a seamless customer experience. Flexible working hours are available to accommodate your needs.

Benefits

Sales and performance-based bonus

Private medical cover for you and your family

Free eyewear annually

Pension scheme

Flexible health benefits

Discounts for friends and family

Qualifications

• Great communication skills to address customer needs.
• Exceptional attention to detail in maintaining records.
• Confidence and passion for customer service.

Responsibilities

• Assist customers in selecting eyewear.
• Perform frame adjustments and repairs.
• Schedule appointments and process payments.

Skills

Customer service

Communication

Attention to detail

Teamwork

Ability to work under pressure

Knowledge of optical products

Job description

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Role overview

As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines with customer queries, and processing payments.

Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.

Flexible working hours: Although the hours of this role are advertised, we are open to discussing flexible options to fit your ideal working week, whether that’s hours around the school run or a compressed week.

Who are we?

We are Vision Express, with over stores across the UK and Ireland. Whether you want to work in a busy city centre flagship, a smaller village store, or a coastal location, we have the perfect opportunity for you!

We are part of the EssilorLuxottica family, the global leader in lenses, frames, and sunglasses, home to brands like Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples.

Who is the perfect candidate?

• Provide excellent customer service with personalised assistance to address customer needs and concerns
• Great communication skills and rapport building to translate professional terminology into understandable language
• Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements
• Ability to work as part of a team across the store
• Work effectively under pressure in a fast-paced retail environment
• Confidence, passion, drive, and enthusiasm
• Knowledge of optical products and services, including frames, lenses, contact lenses, and the ability to promote them
• Maintain the store’s appearance, keeping it organised and stocked, in line with marketing guidelines

Additional information

• Sales and performance-based bonus
• Targeted incentives
• Pension scheme
• Life Assurance (2x your basic salary)
• Private medical cover for you and your family
• Free eyewear annually from day one
• Opportunities to participate in the OneSight Foundation
• Discounts for friends and family
• Employee Assistance Program
• Annual leave increasing with service, with buy/sell options
• Flexible health benefits: Health Cash Plan, Life Cover, Critical Illness, Dental
• Community engagement and internal knowledge sharing
• Flexible lifestyle benefits: Gymflex, Dining Cards, Travel Insurance, Experience Days, Cycle to Work
• And much more!