Retail Optical Assistant

Cirencester - Tesco; England; On-site; GBP 18,000 - 23,000; Full time

Job summary

A leading company in eyewear retail seeks a Retail Optical Assistant to enhance customer experiences. You will provide tailored services, assist with eyewear selection, and engage in various administrative tasks. We offer flexible working patterns and a range of benefits to enhance your lifestyle.

Benefits

Sales and performance-based bonus

Private medical cover for you and your family

Annual free eyewear from day one

Pension scheme

Life assurance

Health benefits

Flexible lifestyle benefits

Annual leave increasing with service

Discounts for friends and family

Confidential Employee Assistance Program

Qualifications

• Provide personalized customer service and maintain accurate records.
• Handle challenges calmly in a fast-paced environment.

Responsibilities

• Assist customers with eyewear selection and provide adjustments.
• Conduct pre-screening eye exams and administrative tasks.

Skills

Customer service

Communication

Attention to detail

Teamwork

Knowledge of optical products

Job description

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Role overview

As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting customer queries via phone, and processing payments.

Overall, your goal is to provide excellent customer service and ensure that our customers leave satisfied, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping customers ‘See More and Be More’ by providing tailored and effective service, helping them maximize their visual potential and enhance their lifestyle.

We are open to discussing flexible working hours to fit your needs, whether around the school run or a compressed week. Please let us know your preferred working pattern.

Who are we?

We are Vision Express, with over stores across the UK and Ireland. Whether you want to work in a busy city centre flagship, a smaller village store, or a coastal location, we aim to find the perfect fit for you.

We are part of the EssilorLuxottica family, the global leader in the design, manufacture, and distribution of lenses, frames, and sunglasses. Our brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, Oliver Peoples, and more.

Who is the perfect candidate?

• Provide excellent, personalized customer service, addressing needs and concerns effectively
• Build rapport and communicate clearly, translating professional terminology into understandable language
• Maintain accurate customer records, prescriptions, and requirements with exceptional attention to detail
• Work effectively as part of a team across the store
• Handle challenging situations calmly in a fast-paced retail environment
• Show confidence, passion, drive, and enthusiasm
• Have knowledge of optical products and services, including frames, lenses, and contact lenses, and promote them to meet store targets
• Maintain the store’s appearance, keeping it organized and well-stocked, in line with marketing guidelines

Additional benefits

• Sales and performance-based bonus
• Targeted incentives
• Pension scheme
• Life assurance (2x basic annual salary)
• Private medical cover for you and your family
• Annual free eyewear from day one
• Opportunities to get involved with the OneSight Foundation
• Discounts for friends and family
• Confidential Employee Assistance Program
• Annual leave, increasing with service, with buy/sell options
• Health benefits such as Health Cash Plan, additional Life cover, Critical Illness, Dental
• Participation in community and knowledge-sharing initiatives
• Flexible lifestyle benefits like Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, and Cycle to Work Scheme