Retail Optical Assistant

Orpington - Tesco; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in eyewear is seeking a Retail Optical Assistant to provide exceptional customer service and assist customers in selecting suitable eyewear. This role involves working in a collaborative environment while maintaining high standards of customer care and operational excellence. The ideal candidate will possess strong communication skills and a passion for the optical field.

Benefits

Performance-based bonus

Pension scheme and life assurance

Private medical cover

Annual eyewear allowance

Flexible health benefits

Employee Assistance Program

Discounts for friends and family

Annual leave benefits

Flexible lifestyle benefits

Qualifications

• Ability to provide personalized assistance and address customer needs.
• Experience in building rapport and translating terminology.
• Maintain accurate records with attention to detail.

Responsibilities

• Assist customers in selecting eyewear and conducting frame adjustments.
• Handle administrative tasks such as scheduling appointments.
• Ensure customer satisfaction and promote optical products.

Skills

Customer service

Communication

Attention to detail

Teamwork

Product knowledge

Job description

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Role overview

As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines with customer queries, and processing payments.

Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.

We are open to discussing flexible working options to fit your ideal schedule, whether that’s hours around the school run or a compressed week.

Who are we?

We are Vision Express — with over stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store, or in one of our coastal locations, we are confident we can find the perfect fit for you!

Did you know? We are part of the EssilorLuxottica family, the global leader in designing, manufacturing, and distributing lenses, frames, and sunglasses. We are home to the most loved and widely recognized vision care and eyewear brands, including Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples, among others.

Who is the perfect candidate?

• Provide excellent customer service, with the ability to offer personalized assistance and address customer needs and concerns
• Build rapport and communicate effectively, translating professional terminology into understandable language for patients
• Maintain accurate customer records, prescriptions, and requirements with exceptional attention to detail
• Work collaboratively as part of a team across the store
• Handle challenging situations and work under pressure in a fast-paced retail environment
• Show confidence, passion, drive, and enthusiasm
• Have knowledge of optical products and services, including frames, lenses, and contact lenses, and promote these to meet store targets
• Keep the store organized, stocked, and visually appealing, following marketing guidelines

Additional information

• Performance-based bonus and targeted incentives
• Pension scheme and life assurance (2x your basic salary)
• Private medical cover for you and your family
• Free annual eyewear with immediate eligibility
• Opportunities to participate in the OneSight Foundation
• Discounts for friends and family
• Confidential support through our Employee Assistance Program
• Annual leave increasing with service, with options to buy or sell days
• Flexible health benefits including Health Cash Plan, additional life cover, critical illness, and dental plans
• Participation in company-wide community and knowledge-sharing initiatives
• Flexible lifestyle benefits such as Gymflex, Dining Cards, discounted travel insurance, experience days, and bicycle schemes