Retail Optical Assistant

Hereford.; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading eyewear retailer as a Retail Optical Assistant. You'll provide tailored customer service, guide patients through their eyewear choices, and support our mission to enhance their visual potential. With flexible hours and a supportive team, this role offers not just a job, but a rewarding career.

Benefits

Sales and performance bonuses

Pension scheme

Private medical cover

Annual free eyewear

Confidential Employee Assistance Program

Flexible lifestyle benefits

Qualifications

• Provide excellent, personalized customer service.
• Communicate effectively, translating technical details.
• Maintain records of prescriptions accurately.

Responsibilities

• Assist customers in selecting eyewear and performing fittings.
• Handle administrative tasks like scheduling appointments and processing payments.
• Promote optical products including frames and lenses.

Skills

Customer service

Communication

Product knowledge

Teamwork

Problem-solving

Job description

Role overview

As a Retail Optical Assistant at Vision Express, you will assist customers in selecting eyewear that meets their needs. Responsibilities include frame adjustments, repairs, fittings, pre-screening eye examinations, and administrative tasks such as scheduling appointments, handling customer queries via phone, and processing payments.

Your goal is to deliver excellent customer service, ensuring customers leave satisfied with eyewear that fits properly and meets their vision needs. You will contribute to our mission of helping customers ‘See More and Be More’ by providing tailored service to maximize their visual potential and enhance their lifestyle.

We offer flexible working hours; if this role interests you, we are open to discussing your ideal working week, whether it fits around personal commitments or involves a compressed schedule.

Who are we?

We are Vision Express, with over stores across the UK and Ireland, offering diverse working environments from city centre flagship stores to smaller village or coastal locations. We are part of the EssilorLuxottica family, a global leader in eyewear and lens manufacturing, home to brands like Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples.

Who is the perfect candidate?

1. Provide excellent, personalized customer service, addressing individual needs and concerns.
2. Communicate effectively, translating technical information into understandable language for customers.
3. Maintain accurate records of prescriptions and customer requirements to ensure optimal service and recommendations.
4. Work collaboratively with store colleagues.
5. Handle challenging situations calmly in a fast-paced retail environment.
6. Show confidence, passion, drive, and enthusiasm.
7. Understand our optical products and services, including frames, lenses, and contact lenses, and promote them effectively.
8. Maintain an organized and visually appealing store environment in line with marketing guidelines.

Additional information

• Sales and performance bonuses
• Targeted incentives
• Pension scheme
• Life assurance (2x your basic salary)
• Private medical cover for you and your family
• Annual free eyewear from day one
• Opportunities to participate in the OneSight Foundation
• Discounts for friends and family
• Confidential Employee Assistance Program
• Annual leave, increasing with service, with buy/sell options
• Flexible health benefits, including Cash Plan, additional life cover, critical illness, and dental plans
• Participation in company community and knowledge-sharing initiatives
• Flexible lifestyle benefits like Gymflex, dining cards, travel insurance discounts, experience days, and bicycle schemes
• And much more!