Retail Optical Assistant

Dereham - Tesco; England; On-site; GBP 18,000 - 25,000; Full time

Job summary

As a Retail Optical Assistant at a leading optical brand in the UK, you will assist customers in selecting eyewear while ensuring excellent service. Your role will involve both customer interaction and administrative support, contributing to a positive shopping experience.

Benefits

Sales and performance-based bonuses

Pension scheme

Private medical cover for you and your family

Discounts for friends and family

Flexible health benefits

Annual leave options

Flexible lifestyle benefits

Qualifications

• Excellent customer service with personalized assistance.
• Build rapport and communicate effectively.
• Knowledge of optical products including frames and lenses.

Responsibilities

• Assist customers in finding and selecting eyewear.
• Perform pre-screening eye examinations.
• Handle administrative tasks like scheduling appointments.

Skills

Customer Service

Communication

Attention to Detail

Knowledge of Optical Products

Teamwork

Confidence

Job description

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Role overview

As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting customer queries via phone, and processing payments.

Overall, your goal is to provide excellent customer service and ensure that our customers leave satisfied, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, maximizing their visual potential and enhancing their lifestyle.

We are open to discussing flexible working hours to suit your needs, whether you prefer hours around the school run or a compressed week. We welcome your ideal working week to find the best fit for you.

Who are we?

We are Vision Express, with over stores across the UK and Ireland. Whether you want to work in a busy city centre flagship, a smaller village store, or in one of our coastal locations, we are confident we have a suitable opportunity for you!

Did you know? We are part of the EssilorLuxottica family, the global leader in designing, manufacturing, and distributing lenses, frames, and sunglasses. Our portfolio includes the most loved and widely recognized brands like Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples, among others.

Who is the perfect candidate?

• Provide excellent customer service with personalized assistance to address customer needs and concerns
• Build rapport and communicate effectively, translating professional terminology into understandable language
• Maintain accurate customer records, prescriptions, and requirements with exceptional attention to detail
• Work effectively as part of a team across the store
• Handle pressure and challenging situations in a fast-paced retail environment
• Show confidence, passion, drive, and enthusiasm
• Have knowledge of optical products and services, including frames, lenses, and contact lenses, and promote these to meet store targets
• Organize and maintain the store’s appearance, keeping it stocked and inviting, aligned with marketing guidelines

Additional information

• Sales and performance-based bonuses
• Targeted incentives
• Pension scheme
• Life assurance (2x your basic salary)
• Private medical cover for you and your family
• Free annual eyewear from day one
• Opportunities to participate in the OneSight Foundation
• Discounts for friends and family
• Employee Assistance Program for confidential support
• Annual leave starting at a base amount, increasing with service, with options to buy or sell holiday
• Flexible health benefits including Health Cash Plan, additional life cover, critical illness, and dental plans
• Opportunities for peer-to-peer knowledge sharing and collaboration
• Flexible lifestyle benefits such as Gymflex, dining cards, discounted travel insurance, experience days, and bicycles through the Cycle to Work Scheme