Retail Optical Assistant

Cambridge; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in optical retail seeks a Retail Optical Assistant to enhance customer satisfaction through expert assistance in eyewear selection and fitting. This role focuses on providing personalized service in a fast-paced environment, aiming to help customers maximize their visual potential while promoting various optical products.

Benefits

Sales and performance-based bonus

Pension scheme

Private medical cover

Free eyewear annually

Flexible health benefits

Discounts for friends and family

Qualifications

• Provide personalized customer assistance and address needs.
• Knowledge of frames, lenses, and contact lenses.
• Ability to work in fast-paced retail environments.

Responsibilities

• Assist customers in finding and selecting eyewear.
• Perform frame adjustments, repairs, and fittings.
• Handle scheduling appointments and processing payments.

Skills

Customer service

Communication

Attention to detail

Teamwork

Knowledge of optical products

Ability to handle pressure

Job description

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Role overview

As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting customer queries on the phone, and processing payments.

Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, helping customers maximize their visual potential and enhance their lifestyle.

We are open to discussing flexible working options, whether you prefer hours to fit around the school run or a compressed week. Please let us know your ideal working week when applying.

Who are we?

We are Vision Express, with over stores across the UK and Ireland. Whether you want to work in a busy city centre flagship, a smaller village store, or a coastal location, we have the perfect opportunity for you!

Did you know? We are part of the EssilorLuxottica family, the global leader in designing, manufacturing, and distributing lenses, frames, and sunglasses. Our brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, Oliver Peoples, and more.

Who is the perfect candidate?

• Provide excellent customer service, with the ability to offer personalized assistance and address customer needs and concerns
• Build rapport and communicate effectively, translating professional terminology into understandable language for patients
• Maintain accurate customer records, prescriptions, and requirements with exceptional attention to detail
• Work well as part of a team across the store
• Handle pressure and challenging situations in a fast-paced retail environment
• Be confident, passionate, driven, and enthusiastic
• Have knowledge of optical products and services, including frames, lenses, and contact lenses, and promote them to meet store targets
• Maintain an organized and visually appealing store environment in line with marketing guidance

Additional information

• Sales and performance-based bonus
• Targeted incentives
• Pension scheme
• Life assurance (2x your basic salary)
• Private medical cover for you and your family
• Free eyewear annually from day one
• Opportunities to participate in the OneSight EssilorLuxottica Foundation
• Discounts for friends and family
• Employee Assistance Program for confidential support
• Annual leave starting at a base amount, increasing with service, with options to buy or sell holiday
• Flexible health benefits, including Health Cash Plan, additional life cover, critical illness, and dental plans
• Opportunities for peer-to-peer knowledge sharing and collaboration
• Flexible lifestyle benefits such as Gymflex, Dining Cards, discounted travel insurance, experience days, and bicycles through the Cycle to Work Scheme
• And much more!