Retail Optical Assistant

St Albans.; England; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading optical retail chain seeks a Retail Optical Assistant. In this role, you'll provide exceptional customer service, assisting clients with their eyewear needs and maintaining store standards. Opportunities for bonuses and flexible working hours create a supportive work environment for all employees.

Benefits

Sales and performance-based bonuses

Pension scheme

Life assurance (2x your basic annual salary)

Private medical cover for you and your family

Free eyewear annually from day one

Flexible health benefits

Generous annual leave, increasing with service

Employee Assistance Program for confidential support

Qualifications

• Ability to address customer needs and concerns.
• Exceptional attention to detail in maintaining customer records.
• Knowledge of optical products, including frames and lenses.

Responsibilities

• Assist customers in finding and selecting eyewear.
• Perform pre-screening eye examinations and handle administrative tasks.
• Maintain the store's appearance and stock levels.

Skills

Customer Service

Communication

Attention to Detail

Teamwork

Knowledge of Optical Products

Ability to Work Under Pressure

Job description

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Role overview

As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines with customer queries, and processing payments.

Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.

Flexible working hours: Although the hours of this role are advertised, we are open to discussing flexible options to fit around your needs, whether it’s hours to accommodate the school run or a compressed week.

Who are we?

We are Vision Express - with over stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store, or in one of our coastal locations, we are confident we will have the perfect solution for you!

Did you know? We are part of the EssilorLuxottica family, the global leader in the design, manufacture, and distribution of lenses, frames, and sunglasses. We are home to many of the most loved and widely-recognised vision care and eyewear brands, including Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples, along with other prestigious licensed brands.

Who is the perfect candidate?

• Provide excellent customer service, with the ability to offer personalised assistance and address customer needs and concerns
• Great communication skills and rapport-building to translate technical terminology into understandable language for patients
• Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements
• Ability to work as part of a team across the store
• Work well under pressure in a fast-paced retail environment
• Confidence, passion, drive, and enthusiasm
• Knowledge of optical products and services, including frames, lenses, and contact lenses, with the ability to inform and promote these to meet store targets
• Maintain the store’s appearance, keeping it organised and stocked, in line with marketing guidelines

Additional benefits

• Sales and performance-based bonuses
• Targeted incentives
• Pension scheme
• Life assurance (2x your basic annual salary)
• Private medical cover for you and your family
• Free eyewear annually from day one
• Opportunities to participate in the OneSight EssilorLuxottica Foundation
• Discounts for friends and family
• Employee Assistance Program for confidential support
• Generous annual leave, increasing with service, with buy/sell options
• Flexible health benefits, including Health Cash Plan, additional life cover, critical illness, and dental plans
• Participation in company-wide community and knowledge sharing
• Flexible lifestyle benefits, such as Gymflex, Dining Cards, Travel Insurance discounts, Experience Days, and Cycle to Work Scheme
• And much more!