Retail Optical Assistant

Whiteley Village; England; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading eyewear company seeks a Retail Optical Assistant to enhance customer experience by offering personalised assistance and maintaining service excellence. The role involves assisting with eyewear selection, performing basic examinations, and ensuring store standards are met. The ideal candidate is customer-focused with a strong understanding of optical products, ready to thrive in a dynamic retail environment.

Benefits

Sales and performance-based bonus

Targeted incentives

Pension scheme

Life assurance - 2x annual salary

Private medical cover for you and your family

Annual free eyewear

Employee Assistance Program

Annual leave increasing with service

Flexible health benefits

Flexible lifestyle benefits

Qualifications

• Provide excellent customer service and personalised assistance.
• Communicate effectively with customers and build rapport.
• Maintain accurate customer records and meet store appearance standards.

Responsibilities

• Assist customers in selecting eyewear and perform frame adjustments.
• Conduct pre-screening eye examinations and schedule appointments.
• Support the store's organization and stock management.

Skills

Customer service

Communication

Attention to detail

Teamwork

Confidence

Knowledge of optical products

Job description

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Role overview

As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries, and processing payments.

Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.

Flexible working hours: Although the hours of this role are advertised, we are open to discussing flexible options to fit your ideal working week, whether that’s hours to fit around the school run or a compressed week.

Who are we?

We are Vision Express - with over stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store, or in one of our coastal locations, we’re sure we will have the perfect solution for you!

Did you know? We are also part of the EssilorLuxottica family, the global leader in the design, manufacture, and distribution of lenses, frames, and sunglasses. We are home to the most loved and widely-recognised vision care and eyewear brands in the world, including Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples.

Who is the perfect candidate?

• Provide excellent customer service, with the ability to offer personalised assistance and address customer needs and concerns
• Great communication skills and rapport-building to translate professional terminology into understandable language for patients
• Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements
• Ability to work as part of a team across the store
• Work effectively under pressure in a fast-paced retail environment
• Confidence, passion, drive, and enthusiasm
• Knowledge of optical products and services, including frames, lenses, and contact lenses, with the ability to inform and promote these to customers
• Maintain the store’s appearance, keep it organised and stocked, in line with marketing guidance

Additional benefits

• Sales and performance-based bonus
• Targeted incentives
• Pension scheme
• Life assurance - 2x your basic annual salary
• Private medical cover for you and your family
• Free eyewear annually from day one
• Opportunities to participate in the OneSight EssilorLuxottica Foundation
• Discounts for friends and family
• Employee Assistance Program for confidential support
• Annual leave increasing with service, with buy/sell options
• Flexible health benefits, including Health Cash Plan, additional life cover, critical illness, and dental plans
• Company-wide community and knowledge sharing
• Flexible lifestyle benefits, including Gymflex, Dining Cards, discounted travel insurance, experience days, and bicycle schemes
• And much more!