Retail Optical Assistant

Maynooth - Tesco; England; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading company in the optical retail sector seeks a Retail Optical Assistant to provide outstanding customer service and assist customers in selecting eyewear. This role involves various responsibilities including handling administrative tasks and ensuring a welcoming store environment, contributing to the mission of helping customers enhance their visual experiences.

Benefits

Sales and performance-based bonus

Pension scheme

Life Assurance – 2x your basic annual salary

Private medical cover for you and your family

Free annual eyewear from day one

Employee Assistance Program for confidential support

Discounts for friends and family

Flexible health benefits

Annual leave increasing with service

Qualifications

• Provide excellent, personalized customer service.
• Translate technical terminology into understandable language.
• Maintain accurate customer records and prescriptions.

Responsibilities

• Assist customers in finding and selecting eyewear.
• Perform frame adjustments, repairs, fittings and pre-screening eye examinations.
• Handle scheduling appointments and customer inquiries.

Skills

Customer Service

Communication

Attention to Detail

Collaboration

Confidence

Problem Solving

Job description

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Role overview

As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. Your responsibilities include frame adjustments, repairs, fittings, and performing pre-screening eye examinations. You will also handle administrative tasks such as scheduling appointments, supporting customer inquiries via phone, and processing payments.

Your goal is to deliver excellent customer service, ensuring customers leave satisfied with eyewear that fits properly and meets their vision needs. You will contribute to our mission of helping customers ‘See More and Be More’ by providing tailored, effective service to maximize their visual potential and enhance their lifestyle.

We are open to flexible working options. If this role interests you, please share your preferred working hours, whether to accommodate personal commitments or a compressed schedule.

Who are we?

We are Vision Express, with over stores across the UK and Ireland. Whether in a bustling city centre, a small village, or a coastal location, we aim to find the perfect fit for you. As part of the EssilorLuxottica family, a global leader in lenses, frames, and sunglasses, we house renowned brands like Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples.

Who is the perfect candidate?

• Provide excellent, personalized customer service, addressing individual needs and concerns
• Build rapport and communicate effectively, translating technical terminology into understandable language
• Maintain accurate customer records, prescriptions, and requirements with attention to detail
• Work collaboratively with store colleagues
• Handle pressure and challenging situations in a fast-paced retail environment
• Display confidence, passion, drive, and enthusiasm
• Understand our optical products and services, and promote them to meet store targets
• Maintain an organized and visually appealing store environment according to marketing guidelines

Additional information

• Sales and performance-based bonus
• Targeted incentives
• Pension scheme
• Life Assurance – 2x your basic annual salary
• Private medical cover for you and your family
• Free annual eyewear from day one
• Opportunities to participate in the OneSight EssilorLuxottica Foundation
• Discounts for friends and family
• Employee Assistance Program for confidential support
• Annual leave increasing with service, with options to buy or sell days
• Flexible health benefits, including Health Cash Plan, additional life cover, critical illness, and dental plans
• Opportunities for peer-to-peer knowledge sharing and collaboration
• Flexible lifestyle benefits such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, and bicycle schemes
• And much more!