Retail Optical Assistant

Colchester - Tesco; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

Vision Express is seeking a Retail Optical Assistant to enhance customer experiences by providing personalized assistance with eyewear and maintaining store organization. Role includes customer service, frame adjustments, and occasional eye examinations, contributing to a supportive team environment. Flexible working hours available.

Benefits

Sales and performance-based bonuses

Targeted incentives

Pension scheme

Private medical cover for you and your family

Free eyewear annually

Flexible health benefits

Employee Assistance Program for support

Qualifications

• Great communication skills and rapport building.
• Knowledge of optical products including frames and lenses.
• Exceptional attention to detail in customer records.

Responsibilities

• Assist customers with selecting eyewear and frame adjustments.
• Perform pre-screening eye examinations and administrative tasks.
• Provide excellent customer service to ensure satisfaction.

Skills

Customer service

Communication

Attention to detail

Teamwork

Ability to work under pressure

Knowledge of optical products

Job description

Social network you want to login/join with:

Role overview

As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines with customer queries, and processing payments.

Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.

We are open to discussing flexible working hours to suit your needs, whether you prefer hours around the school run, a compressed week, or other arrangements.

Who are we?

We are Vision Express, with over stores across the UK and Ireland. Whether you want to work in a busy city centre flagship, a smaller village store, or in one of our coastal locations, we have the perfect opportunity for you!

We are also part of the EssilorLuxottica family, the global leader in the design, manufacture, and distribution of lenses, frames, and sunglasses. Our portfolio includes renowned brands such as Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples, along with other licensed brands.

Who is the perfect candidate?

• Provide excellent customer service, with the ability to offer personalised assistance and address customer needs and concerns
• Great communication skills and the ability to build rapport, translating professional terminology into understandable language
• Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements
• Ability to work collaboratively as part of a team
• Ability to work under pressure in a fast-paced retail environment
• Confidence, passion, drive, and enthusiasm
• Knowledge of optical products and services, including frames, lenses, and contact lenses, and the ability to promote them to meet store targets
• Maintain the store's appearance, keeping it organised and stocked to create an appealing environment for customers

Additional information

• Sales and performance-based bonuses
• Targeted incentives
• Pension scheme
• Life assurance (2x your basic annual salary)
• Private medical cover for you and your family
• Free eyewear annually from day one
• Opportunities to participate in the OneSight EssilorLuxottica Foundation
• Discounts for friends and family throughout the year
• Employee Assistance Program for confidential support
• Annual leave increasing with service, with options to buy or sell holiday
• Flexible health benefits such as Health Cash Plan, additional life cover, critical illness, and dental plans
• Opportunities for peer-to-peer knowledge sharing and collaboration
• Flexible lifestyle benefits, including Gymflex, Dining Cards, discounted travel insurance, experience days, and bicycles through the Cycle to Work Scheme
• And much more!