Retail Optical Assistant

Truro; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading optical retailer is seeking a Retail Optical Assistant to provide exceptional customer service in eyewear selection and fitting. This role requires building rapport with customers, maintaining accurate records, and handling various administrative tasks. Join a dynamic team dedicated to enhancing customers' visual experiences while enjoying flexible working hours and numerous perks.

Benefits

Sales and performance-based bonuses

Pension scheme

Private medical cover

Free eyewear annually

Flexible health benefits

Qualifications

• Provide excellent, personalized customer service.
• Build rapport and communicate effectively.
• Maintain accurate customer records and prescriptions.

Responsibilities

• Assist customers in selecting eyewear and conduct adjustments and fittings.
• Handle administrative tasks like scheduling appointments and processing payments.
• Ensure store organization and visual appeal according to marketing guidelines.

Skills

Customer Service

Communication

Attention to Detail

Teamwork

Sales Skills

Job description

Role overview

As a Retail Optical Assistant at Vision Express, you will assist customers in finding and selecting eyewear that meets their needs. Your responsibilities include frame adjustments, repairs, fittings, and possibly conducting pre-screening eye examinations. You will also handle administrative tasks such as scheduling appointments, supporting customer inquiries via phone, and processing payments.

Your primary goal is to deliver excellent customer service, ensuring customers leave satisfied with eyewear that fits properly and meets their vision requirements. You will contribute to our mission of helping customers ‘See More and Be More’ by providing tailored services that maximize their visual potential and enhance their lifestyle.

We are open to discussing flexible working hours to suit your needs, whether you prefer hours to fit around the school run or a compressed workweek.

Who are we?

Vision Express, with stores across the UK and Ireland, offers a variety of working environments, from busy city centre flagship stores to smaller village outlets or coastal locations. As part of the EssilorLuxottica family, we are part of a global leader in the design, manufacture, and distribution of lenses, frames, and sunglasses, including brands like Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples.

Who is the perfect candidate?

• Provide excellent, personalized customer service, addressing customer needs and concerns
• Build rapport and communicate effectively, translating technical terminology into understandable language
• Maintain accurate customer records, prescriptions, and requirements with attention to detail
• Work well as part of a team across the store
• Handle pressure and challenging situations in a fast-paced retail environment
• Show confidence, passion, enthusiasm, and drive
• Understand our optical products and services, including frames, lenses, and contact lenses, and promote them to meet store targets
• Keep the store organized and visually appealing, following marketing guidelines

Additional information

• Sales and performance-based bonuses and incentives
• Pension scheme
• Life assurance (2x annual salary)
• Private medical cover for you and your family
• Free eyewear annually from day one
• Opportunities to participate in the OneSight EssilorLuxottica Foundation
• Discounts for friends and family
• Confidential employee assistance program
• Annual leave, increasing with service, with options to buy or sell days
• Flexible health benefits, including Health Cash Plan, additional life cover, critical illness, and dental plans
• Participation in company-wide community and knowledge-sharing initiatives
• Flexible lifestyle benefits such as Gymflex, dining cards, discounted travel insurance, experience days, and bicycle schemes
• And much more!