Retail Optical Assistant

Hanley; England; On-site; GBP 18,000 - 24,000; Full time

Job summary

Join Vision Express as a Retail Optical Assistant where you will provide excellent customer service while assisting customers in eyewear selection and adjustments. You'll play a key role in ensuring customers’ needs are met, helping them maximize their visual potential. In this dynamic retail environment, you'll benefit from numerous perks like performance-based bonuses and private medical cover.

Benefits

Sales and performance-based bonus

Targeted incentives

Pension scheme

Life assurance (2x your basic annual salary)

Private medical cover for you and your family

Free eyewear annually from day one

Flexible health benefits

Opportunities for peer-to-peer knowledge sharing

Flexible lifestyle benefits like Gymflex

Qualifications

• Exceptional attention to detail in maintaining accurate customer records.
• Ability to offer personalised assistance.
• Experience in a fast-paced retail environment.

Responsibilities

• Assist customers in finding and selecting eyewear.
• Perform pre-screening eye examinations.
• Schedule appointments and handle customer queries.

Skills

Customer service

Communication

Attention to detail

Teamwork

Knowledge of optical products

Job description

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Role overview

As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries, and processing payments.

Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.

We are open to discussing flexible working options to fit your ideal working week, whether that is hours to accommodate the school run or a compressed week.

Who are we?

We are Vision Express — with over stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store, or in one of our coastal locations, we're sure we will have the perfect solution for you!

Did you know? We are also part of the EssilorLuxottica family, the global leader in the design, manufacture, and distribution of lenses, frames, and sunglasses. We are home to the most loved and widely-recognised vision care and eyewear brands in the world, including Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples, along with other prestigious licensed brands.

Who is the perfect candidate?

• Provide excellent customer service, with the ability to offer personalised assistance and address customer needs and concerns
• Great communication and rapport-building skills to translate professional terminology into understandable language for patients
• Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements
• Ability to work as part of a team across the store
• Work effectively under pressure in a fast-paced retail environment
• Confidence, passion, drive, and enthusiasm
• Knowledge of optical products and services, including frames, lenses, and contact lenses, and ability to promote them to meet store targets
• Maintain the store's appearance, keeping it organised and well-stocked, in line with marketing guidance

Additional benefits

• Sales and performance-based bonus
• Targeted incentives
• Pension scheme
• Life assurance (2x your basic annual salary)
• Private medical cover for you and your family
• Free eyewear annually from day one
• Opportunities to get involved in the OneSight EssilorLuxottica Foundation
• Discounts for friends and family
• Confidential Employee Assistance Program
• Annual leave starting at X days, increasing with service, with options to buy or sell holiday
• Flexible health benefits such as Health Cash Plan, Additional Life Cover, Critical Illness Cover, and Dental Plan
• Opportunities for peer-to-peer knowledge sharing and collaboration
• Flexible lifestyle benefits like Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, and Cycle to Work Scheme
• And much more!