Retail Optical Assistant

East Kilbride; England; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading company is looking for a Retail Optical Assistant to join their team. In this role, you will provide excellent customer service by assisting customers with their eyewear needs, ensuring that they leave satisfied. The successful candidate should have strong communication skills, attention to detail, and a passion for optical products. This position offers flexible working options and opportunities for career development within the retail environment.

Benefits

Sales and performance-based bonus

Pension scheme

Private medical cover for you and your family

Free eyewear annually from day one

Flexible health benefits

Employee Assistance Program for confidential support

Qualifications

• Excellent communication and rapport-building skills.
• Ability to work effectively under pressure.
• Knowledge of optical products, including frames and lenses.

Responsibilities

• Assist customers in finding and selecting eyewear that meets their needs.
• Perform pre-screening eye examinations and manage administrative tasks.
• Maintain the store’s appearance and ensure it is organized and stocked.

Skills

Customer service

Communication

Attention to detail

Teamwork

Product knowledge

Job description

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Role overview

As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries, and processing payments.

Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.

We are open to discussing flexible working options to fit your ideal schedule, whether that is hours around the school run, a compressed week, or other arrangements.

Who are we?

We are Vision Express - with over stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store, or in one of our coastal locations, we're sure we will have the perfect solution for you!

Did you know? We are also part of the EssilorLuxottica family, the global leader in the design, manufacture, and distribution of lenses, frames, and sunglasses. We are home to the most loved and widely-recognised vision care and eyewear brands in the world, including Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples, among others.

Who is the perfect candidate?

• Provide excellent customer service, with the ability to provide personalised assistance and address customer needs and concerns
• Great communication skills and rapport-building to translate professional terminology into understandable language for patients
• Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements
• Ability to work as part of a team across the store
• Work effectively under pressure in a fast-paced retail environment
• Confidence, passion, drive, and enthusiasm
• Knowledge of optical products and services, including frames, lenses, and contact lenses, and the ability to inform and promote these to customers
• Maintain the store's look and feel, keeping it organised and stocked in line with marketing guidance

Additional benefits and information

• Sales and performance-based bonus
• Targeted incentives
• Pension scheme
• Life assurance (2x your basic annual salary)
• Private medical cover for you and your family
• Free eyewear annually from day one
• Opportunities to get involved with the OneSight EssilorLuxottica Foundation
• Discounts for friends and family
• Employee Assistance Program for confidential support
• Annual leave increasing with service, with options to buy or sell holiday
• Flexible health benefits, including Health Cash Plan, Critical Illness, and Dental plans
• Participation in company-wide community and knowledge sharing
• Flexible lifestyle benefits like Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, and Cycle to Work Scheme