Retail Optical Assistant

Ormskirk; England; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading optical retailer seeks a Retail Optical Assistant who will provide excellent customer service and assist customers in selecting eyewear. Responsibilities include performing adjustments and administrative tasks. Ideal candidates will have knowledge of optical products and a passion for personalized service in a fast-paced environment.

Benefits

Sales and performance-based bonuses

Pension scheme

Life assurance (2x salary)

Private medical cover for family

Free annual eyewear

Flexible health benefits

Annual leave options

Qualifications

• Provide personalized customer service, addressing individual needs.
• Communicate effectively with customers about optical terminology.
• Maintain accurate customer records and prescriptions.

Responsibilities

• Assist customers in selecting eyewear that meets their needs.
• Perform frame adjustments, repairs, and fittings.
• Handle administrative tasks such as scheduling and processing payments.

Skills

Customer Service

Communication

Attention to Detail

Team Collaboration

Problem Solving

Knowledge of Optical Products

Job description

Role overview

As a Retail Optical Assistant at Vision Express, you’ll assist customers in finding and selecting eyewear that meets their needs. Your responsibilities include frame adjustments, repairs, fittings, and possibly performing pre-screening eye examinations. You will also handle administrative tasks such as scheduling appointments, supporting customer inquiries via phone, and processing payments.

Your main goal is to provide excellent customer service, ensuring customers leave satisfied with eyewear that fits properly and meets their vision needs. You will contribute to our mission of helping customers ‘See More and Be More’ by offering tailored, effective service to maximize their visual potential and enhance their lifestyle.

We are open to flexible working arrangements. If this role interests you, please share your preferred working hours, whether they fit around the school run, or if you prefer a compressed week. We are happy to discuss options that suit your needs.

Who are we?

Vision Express has over stores across the UK and Ireland, offering a variety of working environments from busy city centre flagship stores to smaller village locations or coastal stores. As part of the EssilorLuxottica family, we are part of the global leader in lenses, frames, and sunglasses, home to brands like Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples.

Who is the perfect candidate?

1. Provide excellent, personalized customer service, addressing individual needs and concerns.
2. Communicate effectively, translating professional terminology into understandable language for customers.
3. Maintain accurate customer records, prescriptions, and requirements with great attention to detail.
4. Work collaboratively with colleagues across the store.
5. Handle challenging situations calmly in a fast-paced retail environment.
6. Display confidence, passion, drive, and enthusiasm.
7. Have knowledge of optical products and services, including frames, lenses, and contact lenses, and promote them to meet store targets.
8. Ensure the store's appearance is organized, stocked, and visually appealing, following marketing guidelines.

Additional information

• Sales and performance-based bonuses
• Targeted incentives
• Pension scheme
• Life assurance (2x your annual salary)
• Private medical cover for you and your family
• Free annual eyewear from day one
• Opportunities to participate in the OneSight EssilorLuxottica Foundation
• Discounts for friends and family
• Confidential Employee Assistance Program
• Annual leave, increasing with service, with options to buy or sell days
• Flexible health benefits, including Health Cash Plan, additional life cover, critical illness, and dental plans
• Participation in company-wide community activities and knowledge sharing
• Flexible lifestyle benefits such as Gymflex, Dining Cards, discounted travel insurance, Experience Days, and bicycle discounts through Cycle to Work
• And many more benefits!