Retail Optical Assistant

New Milton; England; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join Vision Express as a Retail Optical Assistant, helping customers select the perfect eyewear while providing exceptional customer service. The role offers flexible working hours, opportunities for bonus incentives, and benefits like annual leave and private medical cover. Be part of a dynamic team that focuses on enhancing the visual potential of customers.

Benefits

Sales and performance-based bonus

Pension scheme

Life Assurance: 2x your basic annual salary

Free eyewear annually from day one

Discounts for friends and family

Flexible health benefits

Annual leave increasing with service

Employee Assistance Program for confidential support

Qualifications

• Ability to provide personalized assistance and address customer concerns.
• Experience in a fast-paced retail environment, managing customer interactions.
• Knowledge of frames, lenses, and contact lenses.

Responsibilities

• Assist customers in selecting eyewear and perform frame adjustments.
• Handle administrative tasks like scheduling appointments and processing payments.
• Provide excellent customer service to maximize customer satisfaction.

Skills

Customer service

Communication

Attention to detail

Teamwork

Knowledge of optical products

Job description

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Role overview

As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines with customer queries, and processing payments.

Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service to help customers maximise their visual potential and enhance their lifestyle.

Flexible working hours: Although the hours of this role are advertised, we are open to discussing flexible options to fit your ideal working week, whether that’s hours around the school run or a compressed week.

Who are we?

We are Vision Express, with over stores across the UK and Ireland. Whether you want to work in a busy city centre flagship, a smaller village store, or one of our coastal locations, we have the perfect solution for you!

We are part of the EssilorLuxottica family, the global leader in designing, manufacturing, and distributing lenses, frames, and sunglasses. Our portfolio includes popular brands like Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples, among others.

Who is the perfect candidate?

• Provide excellent customer service with personalized assistance, addressing customer needs and concerns
• Build rapport and communicate effectively, translating professional terminology into understandable language
• Maintain accurate customer records, prescriptions, and requirements with exceptional attention to detail
• Work well as part of a team across the store
• Handle challenging situations calmly in a fast-paced retail environment
• Be confident, passionate, driven, and enthusiastic
• Have knowledge of optical products and services, including frames, lenses, and contact lenses, and be able to promote them to meet store targets
• Maintain the store’s appearance, keeping it organized and stocked according to marketing guidelines

Additional information

• Sales and performance-based bonus
• Targeted incentives
• Pension scheme
• Life Assurance: 2x your basic annual salary
• Private medical cover for you and your family
• Free eyewear annually from day one
• Opportunities to participate in the OneSight EssilorLuxottica Foundation
• Discounts for friends and family
• Employee Assistance Program for confidential support
• Annual leave increasing with service, with options to buy or sell holiday
• Flexible health benefits such as Health Cash Plan, additional life cover, critical illness, and dental plans
• Opportunities for community involvement and peer-to-peer sharing
• Flexible lifestyle benefits including Gymflex, Dining Cards, discounted travel insurance, experience days, and bicycle schemes