Retail Optical Assistant

Durham - Tesco; England; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading company in the optical retail sector invites applications for a Retail Optical Assistant. This role involves assisting customers with eyewear selection, carrying out frame adjustments, and providing exceptional customer service. Join our dynamic team to help customers achieve their visual potential, with flexible working options and numerous employee benefits.

Benefits

Sales and performance-based bonus

Pension scheme

Private medical cover

Free eyewear annually

Flexible health benefits

Employee Assistance Program

Discounts for friends and family

Annual leave increasing with service

Flexible lifestyle benefits

Qualifications

• Excellent customer service skills.
• Ability to communicate effectively and build rapport.
• Understanding of optical products including frames and lenses.

Responsibilities

• Assist customers in selecting eyewear and performing adjustments.
• Handle administrative tasks like scheduling and payment processing.
• Maintain store appearance and support team environment.

Skills

Customer Service

Communication

Attention to Detail

Teamwork

Knowledge of Optical Products

Job description

Role overview

As a Retail Optical Assistant at Vision Express, you’ll assist customers in finding and selecting eyewear that meets their needs. Your responsibilities include frame adjustments, repairs, fittings, and performing pre-screening eye examinations. You will also handle administrative tasks such as scheduling appointments, supporting customer queries via phone, and processing payments.

Your goal is to provide excellent customer service, ensuring customers leave satisfied with eyewear that fits properly and meets their vision needs. You will contribute to our mission of helping customers ‘See More and Be More’ by offering tailored, effective service to maximize their visual potential and enhance their lifestyle.

We are open to discussing flexible working hours to fit your needs, whether around the school run or a compressed week.

Who are we?

Vision Express has over stores across the UK and Ireland, offering diverse working environments from city centre flagship stores to smaller village or coastal locations. As part of the EssilorLuxottica group, we are part of a global leader in lenses, frames, and sunglasses, home to brands like Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples.

Who is the perfect candidate?

• Provide excellent, personalized customer service and address customer needs and concerns
• Build rapport and communicate effectively, translating professional terminology into understandable language
• Maintain accurate customer records, prescriptions, and requirements with attention to detail
• Work well as part of a team across the store
• Handle pressure and challenging situations in a fast-paced retail environment
• Show confidence, passion, drive, and enthusiasm
• Have knowledge of optical products and services, including frames, lenses, and contact lenses, and promote these to meet store targets
• Maintain the store’s appearance, keeping it organized and stocked according to marketing guidelines

Additional information

• Sales and performance-based bonus
• Targeted incentives
• Pension scheme
• Life Assurance (2x your basic annual salary)
• Private medical cover for you and your family
• Free eyewear annually from day one
• Opportunities to participate in the OneSight EssilorLuxottica Foundation
• Discounts for friends and family
• Employee Assistance Program for confidential support
• Annual leave, increasing with service, with options to buy or sell days
• Flexible health benefits, including Health Cash Plan, additional life cover, and dental plans
• Participation in company-wide community and knowledge-sharing initiatives
• Flexible lifestyle benefits such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, and Cycle to Work Scheme
• And much more!