Retail Optical Assistant

Uttoxeter; England; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading company in the optical retail sector is seeking a Retail Optical Assistant in the UK to provide tailored customer service and assist with eyewear selection. The role involves frame adjustments, administrative tasks, and a commitment to helping customers achieve their visual potential.

Benefits

Sales and performance-based bonuses

Pension scheme

Life assurance (2x your basic salary)

Private medical cover for you and your family

Free annual eyewear from day one

Flexible health benefits

Discounts for friends and family

Flexible lifestyle benefits like Gymflex

Annual leave with options to buy/sell days

Qualifications

• Proven experience providing personalized customer service in retail.
• Ability to translate technical terms into understandable language.
• Knowledge of optical products and services, including lenses and frames.

Responsibilities

• Assist customers in selecting eyewear and perform fittings.
• Maintain accurate customer records and manage appointments.
• Ensure the store is organized and meets marketing standards.

Skills

Customer Service

Communication

Teamwork

Attention to Detail

Ability to Handle Pressure

Knowledge of Optical Products

Job description

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Role overview

As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. Your responsibilities include helping with frame adjustments, repairs, fittings, and performing pre-screening eye examinations. You will also handle administrative tasks such as scheduling appointments, supporting customer queries via phone, and processing payments.

Your main goal is to provide excellent customer service, ensuring customers leave satisfied with eyewear that fits properly and meets their vision needs. You will play a vital role in our mission of helping customers ‘See More and Be More’ by delivering tailored and effective service to maximize their visual potential and enhance their lifestyle.

Although the advertised hours are standard, we are open to discussing flexible working options to suit your preferences, whether that’s around school runs or a compressed workweek.

Who are we?

We are Vision Express, with over stores across the UK and Ireland. Whether you prefer working in a bustling city centre, a smaller village, or a scenic coastal location, we have the perfect opportunity for you! We are also part of the EssilorLuxottica family, the global leader in designing, manufacturing, and distributing lenses, frames, and sunglasses. Our brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, Oliver Peoples, among others.

Who is the perfect candidate?

• Provide excellent, personalized customer service, addressing individual needs and concerns
• Communicate effectively and build rapport, translating technical terminology into understandable language
• Maintain accurate customer records, prescriptions, and requirements with attention to detail
• Work well as part of a team across the store
• Handle pressure and challenging situations in a fast-paced retail environment
• Show confidence, passion, drive, and enthusiasm
• Have knowledge of optical products and services, including frames, lenses, and contact lenses, and promote them to meet store targets
• Maintain the store’s appearance, keeping it organized and stocked, in line with marketing guidelines

Additional information

• Sales and performance-based bonuses
• Targeted incentives
• Pension scheme
• Life assurance (2x your basic salary)
• Private medical cover for you and your family
• Free annual eyewear from day one
• Opportunities to participate in the OneSight Foundation
• Discounts for friends and family
• Confidential Employee Assistance Program
• Annual leave starting at a base plus options to buy or sell days
• Flexible health benefits, including Health Cash Plan, Critical Illness, Dental, and Life Cover
• Community engagement and peer-to-peer sharing through internal channels
• Flexible lifestyle benefits like Gymflex, Dining Cards, Travel Insurance, Experience Days, and Cycle to Work Scheme