Retail Optical Assistant

Bath; England; On-site; GBP 18,000 - 24,000; Full time

Job summary

Vision Express is looking for a Retail Optical Assistant to enhance customer experiences by assisting with eyewear selection, fittings, and administrative duties. The ideal candidate will deliver exceptional customer service and have a passion for optical products. Join a dynamic team and enjoy various benefits, including a sales bonus, flexible working options, and comprehensive health coverage.

Benefits

Sales and performance-based bonus

Pension scheme

Life assurance

Private medical cover

Free eyewear annually

Flexible health benefits

Discounts for friends and family

Qualifications

• Provide excellent customer service and personalised assistance.
• Ability to translate professional terminology into understandable language.
• Maintain accurate records and manage store appearance.

Responsibilities

• Assist customers in finding and selecting eyewear.
• Conduct frame adjustments, repairs, and fittings.
• Perform administrative tasks like scheduling appointments.

Skills

Customer Service

Communication Skills

Attention to Detail

Teamwork

Knowledge of Optical Products

Job description

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Role overview

As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries, and processing payments.

Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.

We are open to discussing flexible working options, such as hours that fit around your commitments or a compressed week, even though the advertised hours are fixed.

Who are we?

We are Vision Express - with over stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store, or in one of our coastal locations, we are confident we can find the perfect fit for you!

Did you know? We are also part of the EssilorLuxottica family, the global leader in the design, manufacture, and distribution of lenses, frames, and sunglasses. We are home to the most loved and widely-recognised vision care and eyewear brands, including Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples.

Who is the perfect candidate?

• Provide excellent customer service, with the ability to offer personalised assistance and address customer needs and concerns
• Great communication skills and rapport-building ability to translate professional terminology into understandable language
• Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements
• Ability to work as part of a team across the store
• Work effectively under pressure in a fast-paced retail environment
• Confidence, passion, drive, and enthusiasm
• Knowledge of optical products and services, including frames, lenses, and contact lenses, with the ability to inform and promote to meet store targets
• Maintain the store’s appearance, organisation, and stock levels to create a welcoming environment in line with marketing guidelines

Additional information

• Sales and performance-based bonus
• Targeted incentives
• Pension scheme
• Life assurance (2x your basic annual salary)
• Private medical cover for you and your family
• Free eyewear annually from day one
• Opportunities to get involved with the OneSight EssilorLuxottica Foundation
• Discounts for friends and family
• Employee Assistance Program for confidential support
• Annual leave increasing with service, with options to buy or sell holiday
• Flexible health benefits, including Health Cash Plan, Additional Life Cover, Critical Illness, and Dental Plans
• Opportunities for peer-to-peer knowledge sharing and collaboration
• Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, and Cycle to Work Scheme
• And much more!