Retail Optical Assistant

Kings Lynn.; England; On-site; GBP 18,000 - 24,000; Full time

Job summary

Join a leading company as a Retail Optical Assistant, where you'll help customers select eyewear and provide exceptional service. This role involves both customer interaction and administrative tasks, ensuring that clients leave satisfied with their choices. Enjoy flexible hours, performance bonuses, and a range of benefits from day one.

Benefits

Sales and performance-based bonuses

Pension scheme

Private medical cover for you and your family

Free annual eyewear from day one

Flexible health benefits

Discounts for friends and family

Employee Assistance Program

Annual leave increasing with service

Flexible lifestyle benefits

Qualifications

• Requires excellent customer service skills.
• Ability to handle challenging situations in a retail environment.
• Understanding of optical products and customer needs.

Responsibilities

• Assist customers in finding and selecting eyewear.
• Handle scheduling appointments and customer queries.
• Maintain an organized and visually appealing store environment.

Skills

Customer Service

Communication

Attention to Detail

Problem Solving

Job description

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Role overview

As a Retail Optical Assistant at Vision Express, you’ll assist customers in finding and selecting eyewear that meets their needs. Responsibilities include frame adjustments, repairs, fittings, and some pre-screening eye examinations. You will also handle administrative tasks such as scheduling appointments, supporting customer queries via phone, and processing payments.

Your goal is to provide excellent customer service, ensuring customers leave satisfied with eyewear that fits properly and meets their vision needs. You will contribute to our mission of helping customers ‘See More and Be More’ by providing tailored, effective service to maximize their visual potential and enhance their lifestyles.

We are open to discussing flexible working hours to fit your needs, whether around school runs or a compressed week.

Who are we?

Vision Express has over stores across the UK and Ireland, offering diverse working environments from city centre flagship stores to smaller village or coastal locations. As part of the EssilorLuxottica family, we are a global leader in lenses, frames, and sunglasses, home to brands like Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples.

Who is the perfect candidate?

• Provide excellent, personalized customer service, addressing needs and concerns
• Build rapport and communicate effectively, translating technical terms into understandable language
• Maintain accurate customer records, prescriptions, and requirements with attention to detail
• Work collaboratively with store colleagues
• Handle challenging situations in a fast-paced retail environment
• Show confidence, passion, drive, and enthusiasm
• Understand our optical products and services, including frames, lenses, and contact lenses, and promote them to meet store targets
• Maintain an organized and visually appealing store environment according to marketing guidelines

Additional information

• Sales and performance-based bonuses
• Targeted incentives
• Pension scheme
• Life assurance (2x basic annual salary)
• Private medical cover for you and your family
• Free annual eyewear from day one
• Opportunities to participate in the OneSight EssilorLuxottica Foundation
• Discounts for friends and family
• Employee Assistance Program for confidential support
• Annual leave increasing with service, with buy/sell options
• Flexible health benefits like Health Cash Plan, additional life cover, critical illness, and dental plans
• Participation in company-wide community and knowledge sharing
• Flexible lifestyle benefits such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, and Cycle to Work schemes