Retail Optical Assistant

Buxton.; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading optical retailer as a Retail Optical Assistant, where you'll provide personalized customer service and help clients find the eyewear that suits their vision needs. With opportunities for growth and flexible working options, this role is perfect for those passionate about delivering exceptional service in a fast-paced retail environment.

Benefits

Sales and performance-based bonuses

Private medical cover for you and your family

Annual leave options

Discounts for friends and family

Qualifications

• Ability to address customer needs and concerns effectively.
• Confident in maintaining accurate customer records and prescriptions.
• Skillful in promoting optical products to meet store targets.

Responsibilities

• Assist customers in finding and selecting eyewear.
• Conduct frame adjustments, repairs, and fittings.
• Perform pre-screening eye examinations.

Skills

Customer Service

Communication Skills

Attention to Detail

Teamwork

Confidence

Education

Knowledge of Optical Products

Job description

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Role overview

As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries, and processing payments.

Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.

We are open to discussing flexible working options, including hours to fit around personal commitments or a compressed workweek. If this sounds like the role for you, we’d love to hear about your ideal working week.

Who are we?

We are Vision Express— with over stores across the UK and Ireland. Whether you want to work in a busy city centre flagship, a smaller village store, or one of our coastal locations, we have the perfect solution for you!

Did you know? We are part of the EssilorLuxottica family, the global leader in the design, manufacture, and distribution of lenses, frames, and sunglasses. We are home to many of the most loved and widely-recognised vision care and eyewear brands, including Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples, among others.

Who is the perfect candidate?

• Provide excellent customer service, with the ability to offer personalised assistance and address customer needs and concerns.
• Great communication skills and rapport-building abilities to translate professional terminology into understandable language for patients.
• Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide the best service and product recommendations.
• Ability to work as part of a team, collaborating with colleagues across the store.
• The ability to work under pressure and handle challenging situations in a fast-paced retail environment.
• Confidence, passion, drive, and enthusiasm.
• Knowledge of optical products and services, including frames, lenses, and contact lenses, and the ability to inform and promote these to help meet store targets.
• Maintain the store's appearance, keeping it organised and stocked to create a visually appealing environment in line with marketing guidelines.

Additional information

• Sales and performance-based bonuses
• Targeted incentives
• Pension scheme
• Life Assurance—2x your basic annual salary
• Private medical cover for you and your family
• Free eyewear annually from day one of joining
• Opportunities to participate in the OneSight EssilorLuxottica Foundation
• Discounts for friends and family throughout the year
• Employee Assistance Program offering confidential support and advice
• Annual leave—starting at a basic amount, increasing with service, with options to buy or sell holiday
• Flexible health benefits, including Health Cash Plan, additional Life cover, Critical Illness cover, and Dental Plan
• Opportunities for peer-to-peer knowledge sharing and collaboration within the company
• Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, and Bicycle schemes
• And much more!