Retail Optical Assistant

VISION EXPRESS; Bristol; On-site; GBP 18,000 - 22,000; Full time

Job summary

As a Retail Optical Assistant at a leading optical retailer, you will enhance customers' visual potential by providing personalized service and expertise in eyewear selection. This role involves direct customer interaction, offering tailored solutions, and managing associated administrative responsibilities in a dynamic retail setting.

Benefits

Sales and performance-based bonus

Pension scheme

Life assurance (2x your basic salary)

Free annual eyewear from day one

33 days annual leave, increasing with service

Flexible health benefits

Gymflex and travel insurance discounts

Qualifications

• Excellent customer service and communication skills.
• Ability to work under pressure in a retail environment.
• Attention to detail in maintaining customer records.

Responsibilities

• Assist customers in finding and selecting eyewear.
• Perform frame adjustments and pre-screening eye examinations.
• Handle administrative tasks like scheduling and processing payments.

Skills

Customer Service

Communication Skills

Attention to Detail

Teamwork

Job description

Role overview

As a Retail Optical Assistant at Vision Express, you'll assist customers in finding and selecting eyewear that meets their needs. Responsibilities include frame adjustments, repairs, fittings, and performing pre-screening eye examinations. You will also handle administrative tasks such as scheduling appointments, supporting customer queries via phone, and processing payments.

Your goal is to provide excellent customer service, ensuring customers leave satisfied with eyewear that fits properly and meets their vision needs. You will contribute to our mission of helping customers 'See More and Be More' by offering tailored and effective service to maximize their visual potential and enhance their lifestyle.

We are open to flexible working hours to fit your personal schedule, whether around school runs or a compressed week. We welcome discussions to accommodate your ideal working week.

Who are we?

We are Vision Express, with over 550 stores across the UK and Ireland, offering various working environments from city centre flagship stores to coastal locations. As part of the EssilorLuxottica group, we are connected to a global leader in lenses, frames, and sunglasses, including brands like Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples.

Who is the perfect candidate?

• Provide excellent, personalized customer service, addressing needs and concerns effectively.
• Build rapport through great communication skills, translating professional terminology into understandable language.
• Maintain accurate customer records, prescriptions, and requirements with exceptional attention to detail.
• Work collaboratively with store colleagues.
• Handle pressure and challenging situations in a fast-paced retail environment.
• Show confidence, passion, drive, and enthusiasm.
• Understand our optical products and services, including frames, lenses, and contact lenses, and promote them to meet store targets.
• Keep the store organized and visually appealing, following marketing guidelines.

Additional information:

• Sales and performance-based bonus
• Targeted incentives
• Pension scheme
• Life assurance (2x your basic salary)
• Free annual eyewear from day one
• Opportunities to participate in the OneSight Foundation
• Discounts for friends and family
• Confidential Employee Assistance Program
• 33 days annual leave, increasing with service, with buy/sell options
• Flexible health benefits, including Health Cash Plan, additional life cover, critical illness, and dental plans
• Company-wide community and knowledge sharing
• Lifestyle benefits like Gymflex, dining cards, travel insurance discounts, experience days, and cycle-to-work schemes