Retail Optical Assistant

Vision Express; Bocking; On-site; GBP 20,000 - 27,000; Full time

Benefits offered by this job

Frame/eye wear discounts

Eye tests free

Wellbeing support

Family & friends discounts

OneSight Foundation support

Monthly bonuses

Job summary

Vision Express is looking for a Retail Optical Assistant to join our team. You will provide confident, personalised customer service and product advice while helping customers select eyewear and accessories.

You’ll learn to adjust frames, assist with fittings, and contribute to minor repairs. You’ll work with the latest optical technology and support the store operations, ensuring a smooth customer experience.

Qualifications

• Customer-focused and able to provide personalised product recommendations.
• Comfortable with digital tools and eyewear tech to support tests and fittings.
• Capable of clear, friendly communication with customers.

Responsibilities

• Deliver personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and perform minor repairs.
• Support pre-screening eye tests using optical technology.
• Keep the store running smoothly with admin tasks.

Skills

Customer service

Product advice

Digital tools

Strong communication

Tools

POS system

Eyewear tech

Job description

Retail Optical Assistant – Vision Express

Where customer service meets premium eyewear and med-tech innovation.

Are you looking for a retail role in eye care where you can grow, learn, and make a difference? Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You’ll Do

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

What You’ll Get

• £350 towards frames or designer sunglasses, with unlimited spend on lenses.
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85–£520/month bonus — with uncapped potential for high performers. Your performance matters — and it pays off.

What We’re Looking For

• Confident engaging with customers and recommending products
• Passionate about eyewear, style, and comfortable with digital tools
• Positive team player with a can-do attitude
• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing med-tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.