Retail Ops Coordinator

COOK Trading Ltd; Sittingbourne; Hybrid; Full time

Job summary

Join a passionate team at a leading company, COOK Trading Ltd, as a Retail Ops Coordinator. This hybrid role involves supporting shop operations, providing clear communication, and assisting with retail projects. With a focus on problem-solving and relationship building, you'll play a vital part in enhancing the customer experience across our retail shops.

Qualifications

• Experience in Retail, preferably at a management level.
• Excellent verbal and written communication skills in English.
• Highly organized with an eye for detail.

Responsibilities

• Provide first line support for shops via phone and email.
• Assist with key Retail projects and support shop teams.
• Handle day-to-day administration and queries.

Skills

Problem-solving

Communication

Organization

Tools

Word

Excel

Outlook

Job description

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Join our Cook Family Retail Ops Coordinator

£28, based on experience

Monday to Friday, 8:30 AM to 5:00 PM, with some Saturdays and bank holidays as required during busy periods. Days off in the week if Saturdays are worked.

We are flexible but require a minimum of 3 days in the office at either our Sittingbourne or Tonbridge office.

With a love of problem solving and nourishing relationships, you are the beating heart of Retail.

The Retail Operations team plays a vital role in the success of our Retail shops by providing them with the tools to deliver remarkable service to our customers. You will be passionate about Retail, able to work well in a fast-paced environment, and deliver excellent support to our shop teams every day.

If that sounds like you, we want to hear from you.

Your Team

Support the Retail Ops Manager and team members by being an active part of the team, willing to roll up your sleeves and get involved. Work together to create a remarkable shop experience.

The Role

• Be the first line of support for our shops via phone and email.
• Collaborate with other teams, seek improvements, and support new working practices by providing clear communication and instructions.
• Provide high-quality written communications through our weekly bulletin, work instruction one-pagers, and daily emails. Collate key information from across the business and deliver it in a timely and digestible format.
• Be knowledgeable about our Retail shop operations with an ability to problem-solve and act upon issues reported by shop teams. Use your experience and the wider team to be both reactive and proactive in minimizing disruptions.
• Build, develop, and maintain relationships across the business, acting as a bridge between Retail and other HQ departments to keep shop teams informed.
• Assist with key Retail projects such as new shop openings and system implementations.
• Support shop teams with Click and Collect and Local Delivery system setups, troubleshooting, and customer queries.
• Own the Retail Calendar and support the Retail team with events.
• Assist with stock management and product recalls.
• Handle day-to-day administration and queries.

Good to Have

• Experience in Retail, preferably at a management level.
• Confidence in new situations, problem-solving skills, and the ability to stay positive under pressure.
• Excellent verbal and written communication skills in English, with good IT skills in Word, Excel, and Outlook.
• Highly organized with an eye for detail, and a drive to implement and improve processes.
• Able to build and develop good relationships.
• Willing to roll up your sleeves and get involved.

Other bits

This is a hybrid role with a minimum of 3 days in either the Sittingbourne or Tonbridge office.

Our vision at COOK is to be a place where everyone feels welcome and belongs. We value diverse roles, abilities, and personalities. By collaborating, we can achieve remarkable things. If you'd like to grow with COOK, please apply.