Retail Operations Specialist

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SHOKZ (SINGAPORE) PTE. LTD.

Retail Operations Specialist

MCF-2025-0005897

THE METROPOLIS, 11 NORTH BUONA VISTA DRIVE 138589

Full Time

Executive

5 years exp

Sales / Retail

$4,500 to $6,500 Monthly

68 applications Posted 14 Mar 2025 Closed on 13 Apr 2025

Position Overview: Based in Singapore, the Retail Operations Specialist will be responsible for driving retail operations across Southeast Asia. This role involves managing event operations, conducting retail store inspections, and focusing on training and development within the region. We are seeking a candidate with a strong background in retail management, event planning, and customer service to join our team.

Key Responsibilities:

1. Event Operations:
   • Develop and execute event plans for in-store promotions and product launches.
   • Coordinate with marketing and sales teams to ensure events are aligned with company objectives.
   • Manage event logistics, including vendor coordination and budget management.
   • Analyze event outcomes and provide recommendations for future improvements.
2. Retail Store Inspections:
   • Conduct regular store inspections to ensure compliance with company policies and standards.
   • Identify areas for improvement and implement corrective actions.
   • Evaluate store performance metrics and provide feedback to store managers.
3. Training and Development:
   • Design and implement comprehensive training programs for retail staff to enhance product knowledge, sales techniques, and customer service skills.
   • Monitor training effectiveness and adjust programs as needed to ensure continuous improvement.
   • Develop and maintain a library of training materials and resources.
   • Conduct periodic assessments to identify training needs and gaps.
4. Sales and Performance:
   • Set and achieve sales targets for assigned stores.
   • Implement strategies to increase customer traffic and conversion rates.
5. Customer Relations:
   • Ensure high standards of customer service are maintained across all stores.
   • Address customer complaints and feedback promptly and effectively.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 5+ years of experience in retail management, with a focus on operations and events.
• Proven track record of developing and implementing effective training programs.
• Strong analytical skills with the ability to interpret sales data and customer feedback.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite and retail management software.

Physical Demands:

Ability to stand and walk for extended periods during store inspections and events. This role will be based in Singapore with regular visits to retail stores and event venues across Southeast Asia.

About the Company:

Shenzhen Shokz CO., LTD is a Chinese key and core technology company that specializes in fundamental innovation through independent pricing rights, branding, and global marketing, across the spectrum of the value chain. Founded in 2004, the company is now a nationally-recognized, high-tech enterprise with independent R&D, design, manufacturing and marketing ability. Shokz is named on the list of National Tech Enterprises recognized by the state government and has won national awards such as the 22nd Chinese Innovation Golden Award and the Chinese Design Silver Award in recent years.

After more than a decade of fundamental innovation, Shokz has become the world's leading bone conduction technology and retail company. In the global sector, “Shokz 韶音” has been recognized as a world-renowned sports headphones brand. In addition, the company has launched a series of hearing aid products under the business entity “Shokz Hearing”.

Based on a deep understanding of science, technology, engineering and systems engineering, Shokz remains continuously committed to promoting the progress of the world with technological innovation and making human life better, and will move forward with actively exploring fields like acoustics, wearable devices, medical health, semiconductors, etc., to enable universal access to a free and bright future to everyone.

Shokz (Singapore) was established in 2022, positioned as the international business headquarters. As Shokz is deepening global development, Shokz (SG) will undertake the vital functions of international supply chain, R&D, Indo-Pacific regional sales and marketing along the way.