Retail Operations Manager - ExCel London

Medirest Signature; London; On-site; GBP 41,000; Full time

Job summary

A leading hospitality firm in London is seeking a Retail Operations Manager to lead the concessions team, ensuring operational excellence and outstanding service. The ideal candidate will possess strong leadership and communication skills, have experience in a demanding food environment, and be able to inspire teams. This position offers a competitive salary and excellent benefits, including healthcare and development opportunities.

Benefits

Healthcare & wellbeing support

23 days' annual leave plus bank holidays

Meals on duty

Development opportunities

Qualifications

• Previous experience in a demanding food environment is essential.
• Retail and catering experience is desirable.
• Demonstrated ability to inspire and lead teams.

Responsibilities

• Lead health & safety compliance and promote a strong safety culture.
• Manage, train, and develop a high-performing team.
• Control budgets, labour, purchasing, and stock management.
• Build strong client relationships and ensure excellent customer service.

Skills

Leadership skills

Communication skills

Client relationship building

Change management

Strategic decision-making

Job description

Retail Operations Manager - ExCel London, E16 1XL | Full-Time / Permanent

£40,698 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

We're looking for...

As Retail Operations Manager you will lead and motivate the concessions team to deliver outstanding service and exceed targets. Drive business growth, ensure operational excellence, and uphold Levy Restaurants' values.

We are Levy

Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet.

Trusted by some of the world's most iconic stadiums, entertainment venues, and major events - from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London - we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

Retail Operations Manager - The role

• Lead health & safety compliance and promote a strong safety culture.

• Manage, train, and develop a high-performing team.

• Control budgets, labour, purchasing, and stock management.

• Build strong client relationships and ensure excellent customer service.

• Monitor market trends and competitor activity to improve sales.

• Maintain high operational standards and drive continuous improvement.

• Support marketing efforts and maximise retail sales.

What we're looking for

• Inspires and leads teams with positivity and integrity.

• Builds strong client relationships and delivers excellent customer service.

• Drives change, innovation, and adapts to challenges.

• Makes strategic decisions and identifies talent.

• Focuses on profitable growth with integrity.

• Previous experience in a demanding food environment; leadership and communication skills essential.

• Retail and catering experience desirable.

What you'll get in return

• Competitive salary with bonus and full company benefits
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits:
• 2 days' additional leave after returning from maternity leave
• Day off for your baby's first birthday
• Enhanced family leave
• Perks & discounts:
• Shopping, entertainment, and travel discounts
• 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing:
• Pension scheme
• Life Assurance
• Preferred rates on salary finance products
• Development opportunities:
• Professional subscriptions
• Ongoing training and structured career pathways
• Meals on duty included

Why Join Us?

Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences - and shape the future of hospitality.