Retail Operations Manager

C2 Recruitment.; Romford; On-site; GBP 27,000 - 35,000; Part time

Job summary

A charity-focused recruitment agency is looking for a Retail Operations Manager to oversee multi-site operations and property management. This part-time role involves ensuring compliance and efficiency in charity retail locations. Applicants should have retail or estates management experience, strong organisational skills, and a proactive approach. Enjoy flexible working and a supportive environment while contributing to the charity's mission.

Benefits

28 days' holiday including birthday off

Flexible working hours

Qualifications

• Experience in retail, estates or facilities management across multiple sites.
• Background in the charity sector or retail operations is desirable.

Responsibilities

• Manage property maintenance, repairs, and site compliance across retail stores.
• Act as main contact for landlords, agents, and external contractors.
• Lead health & safety compliance across sites.
• Oversee service contracts, waste management, cleaning, and insurance claims.
• Represent retail operations at internal meetings.

Skills

Experience in retail, estates or facilities management across multiple sites

Key knowledge of retail operations

Strong knowledge of health & safety and contractor management

Great organisational and planning skills

Excellent IT and reporting skills

Proactive, hands-on approach

Job description

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Retail Operations Manager - Charity Retail (No Weekends!)
Location: Romford Head Office
Salary: £34,532 p.a. FTE (£27,625 actual for 30 hours over 4 days)
Contract: Permanent, Part-Time (30 hours over 4 or 5 days)
Hours: 9am - 5pm (Monday to Friday only)
Benefits: 28 days' holiday including your birthday off + bank holidays

Are you a passionate estates or retail operations professional ready to make a real difference in the charity sector?

We're recruiting a Retail Operations Manager to support a respected charity retail team with multi-site estates and maintenance coordination.

About the Role

This is an exciting opportunity for an experienced and hands-on operations professional to take ownership of the day-to-day management of this charity's retail estate. You'll play a vital part in maintaining a safe, compliant, and efficient environment across all retail locations.

Working closely with the Head of Retail and Director of Income Generation, you will:

• Manage property maintenance, repairs, and site compliance across retail stores
• Act as main contact for landlords, agents, and external contractors
• Lead health & safety compliance across sites in partnership with internal H&S leads
• Oversee service contracts, waste management, cleaning, and insurance claims
• Work to budget, using lean management practices to control costs
• Represent retail operations at internal meetings and cascade updates
• You will also manage a Retail Operations Assistant and support volunteers when needed.

What We're Looking For

We're looking for someone with:

• Experience in retail, estates or facilities management across multiple sites
• Key knowledge of retail operations
• Strong knowledge of health & safety and contractor management
• Great organisational and planning skills with a keen eye for detail
• The ability to build relationships and influence stakeholders at all levels
• Excellent IT and reporting skills
• A proactive, hands-on approach and the ability to think on your feet
• A background in the charity sector or retail operations is desirable

Why Join Us?

• Flexible working: 30 hours across 4 or 5 days to suit your lifestyle
• Generous holiday allowance including your birthday off
• A values-driven, inclusive, and supportive environment
• The chance to play a key role in helping a charity achieve its mission

Ready to Make a Difference?
Apply now and help support a growing charity retail team through high-impact estates and operations work.