Retail Operations Manager

ME AND EM; London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading luxury fashion brand in London is seeking an experienced Retail Operations Manager to oversee operational functions across multiple retail stores. Responsibilities include ensuring compliance with health and safety and financial policies, managing inventory, and delivering performance reports. The ideal candidate has proven experience in retail management and strong analytical skills. This role offers a full-time position at our head office with comprehensive employee benefits.

Benefits

33 days annual leave

Pension Scheme

Group Life Insurance

Employee Assistance Programme

Staff uniform

Generous Staff discount

Annual Volunteer Day

Qualifications

• Proven experience in retail operations management, preferably in a multi-site environment.
• Strong understanding of retail processes, compliance, and financial procedures.
• Ability to manage multiple tasks and projects simultaneously.

Responsibilities

• Ensure compliance with payment processes and financial policies.
• Conduct training on policies, procedures, and financial compliance.
• Manage compliance with store operational procedures.
• Coordinate stock control operations and manage communication between all stock controllers.
• Generate and deliver retail performance reports to Senior Managers.

Skills

Retail operations management experience

Understanding of retail processes

Organizational skills

Communication skills

Analytical skills

Knowledge of health and safety standards

Proficiency in Microsoft Office Suite

Job description

Job Role: Retail Operations Manager

Reporting to: Area Retail Manger

Location: Head Office, White City Place, West London

Contract type: Full Time, 37.5 hours per week

About Us:

ME+EM is one of the UK's fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London, Manchester and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S.

At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.

Our office and stores are always busy and fast paced, but we work just as hard to make sure it's fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone's hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.

About the Role:

The Retail Operations Manager will oversee the operational functions of retail stores in ME+EM. You will ensure compliance with policies and procedures, optimise operational efficiency, manage stock accuracy and uphold health and safety standards across an expanding property portfolio. In this role, you will be responsible for identifying risks and opportunities, providing regular training, and delivering retail performance reports.

Responsibilities

• Ensure compliance with payment processes and financial policies.
• Conduct training on policies, procedures, and financial compliance.
• Manage compliance with store operational procedures.
• Oversee and track staff uniform processes.
• Sit at the Health and Safety Committee representing retail and managing actions and adherence of policies in store as well as training on basic Health and Safety Standards.
• Coordinate stock control operations and manage communication between all stock controllers.
• Coordinate stock accuracy reports and actions including discrepancies
• Oversee inventory management and product delivery logistics ensuring accurate counts and optimal level coordination.
• Generate and deliver retail performance reports to Senior Managers and stores.
• Lead operations training programs, including new hire onboarding.
• Ensure all retail store procedures are clearly outlined and consistently followed.
• Maintain the Retail User Manual, working with key stakeholders to ensure it is up to date and communicated to the retails teams.
• Manage tracking and communication of retail incentive programs.
• Provide retail updates and ensure clear dissemination of information across stores.
• Manage store supply ordering and vendor communication to ensure timely replenishment and service.
• Coordinate security and cleaning requirements in store.
• Coordinate and organise all relevant retail ops requirements for store openings (across all territories).

Skills:

• Proven experience in retail operations management, preferably in a multi-site environment.
• Strong understanding of retail processes, compliance, and financial procedures.
• Excellent organisational and communication skills.
• Strong analytical skills for reporting and problem-solving.
• Knowledge of health and safety standards.
• Proficient in Microsoft Office Suite.
• Ability to manage multiple tasks and projects simultaneously.

Employee Benefits:

• 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
• A day off to celebrate your birthday.
• Pension Scheme
• Group Life Insurance
• Employee Assistance Programme (EAP)
• Length of Service Award
• Refer a Friend Scheme
• Staff uniform for retail employees
• Generous Staff and Friends and Family Discount
• Annual Volunteer Day
• Cycle to Work Scheme
• Tech Scheme
• Eye Care Vouchers
• Real Living Wage Employer
• Employee led committees
• Social events and biannual parties
• Enhanced maternity and paternity package after 2 years of service.

ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities' employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.


Please email [email protected] should you require any adjustments needed to take part in this recruitment process.



Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.