Retail Operations Manager

Crew Clothing Company; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in fashion retail seeks a Retail Operations Manager to drive effective communication and operations across stores. The successful candidate will lead projects, manage a team, and ensure compliance with policies while enhancing customer service. This role offers an exciting opportunity to shape retail operations in a dynamic environment.

Benefits

Staff Discount

Uniform allowance

Pension scheme

Refer a Friend scheme

Training and career development

Supportive culture

Qualifications

• Experience in a similar role in fashion retail.
• Strong Excel skills, ideally advanced.
• Experience in people management.

Responsibilities

• Lead retail projects and motivate the team.
• Maintain operational policies and compliance.
• Facilitate communication between stores and Head Office.

Skills

Excellent communication

Attention to detail

Customer service orientation

People management

Problem-solving

Commercial awareness

Tools

Excel

Job description

The principal focus of this role is to lead and provide direct support to the wider retail teams, ensuring that communication to stores is effective and consistent. Responsibilities involve working with the senior retail team to clarify strategy and objectives and translate it into a clear and deliverable plan. The Retail Operations Manager will lead and motivate the team to deliver the plan, constantly reviewing objectives to ensure they are achieved, with a strong succession plan in place.

Responsibilities:

• Leading and facilitating Retail Projects, working in collaboration with key stakeholders across the business.
• Working closely with Customer Service teams to ensure all teams are aligned in delivering a first-class customer proposition.
• Driving and maintaining strong working relationships with 3rd party providers.
• Facilitating communication between stores and Head Office departments to educate and empower Retail colleagues.
• Maintaining Policies and Procedures, ensuring compliance across all sites.
• Ongoing troubleshooting within the Retail space to address day-to-day challenges within store operations.
• Collaborating with Store Development Team to deliver new store openings, relocations, and refits.
• Organising and leading key Retail Events throughout the year, including the Annual Peak Conference.
• Designing Retail Training to support project delivery skills development within the Retail space.
• Managing outbound Retail Communications and Direction to Prime, Outlet, and Concession stores.

Other:

• Manage the Retail Operations Assistant
• Adhoc retail reporting
• Involvement in producing processes and procedures for the retail stores
• Dealing with escalation of customer complaints related to Retail
• General ad-hoc administration for the department to ensure good order
• Ensuring Retail Ops Intranet & systems are up to date
• Supporting store maintenance and new store setup

Key Skills and Experience:

• Experience working in a similar role in fashion retail
• Understanding the importance of confidentiality across the business
• The ability to remain calm, composed, and professional during challenging situations
• Accuracy and high attention to detail
• Excellent communication and interpersonal skills
• Ability to interact with management and team members at all levels
• Strong Excel skills, ideally at an advanced level
• Good presentation skills
• Good communication skills
• Commercial awareness with interest in the fashion retail industry
• Able to work independently and within a small team
• Ability to manage workload and meet tight deadlines
• Proactive and self-motivated
• Experience in people management
• Excellent organisational and problem-solving skills
• Flexible, enthusiastic, and confident

What we can offer you:

• Staff Discount
• Uniform allowance
• Pension scheme
• Refer a Friend scheme
• Training and career development
• Supportive and rewarding culture