Retail Operations Manager

Foundation Recruitment; London; On-site; GBP 60,000; Full time

Job summary

A leading property management firm in London is seeking an experienced Retail Operations Manager to oversee daily operations of a high-profile mixed-use estate. The successful candidate will collaborate with various teams, manage service providers, and ensure compliance with health and safety regulations. This role offers a competitive salary of up to £60,000 plus benefits.

Benefits

Competitive benefits

Qualifications

• Experience in retail, commercial, hospitality, or mixed-use property.
• Understanding of Health & Safety/compliance standards.
• Ability to manage service providers effectively.

Responsibilities

• Lead daily retail operations across a premium estate.
• Manage contractor performance across various services.
• Ensure compliance with health and safety standards.

Skills

Operational experience

Knowledge of hard and soft FM

Excellent communication

Stakeholder engagement

Collaboration

Budget management

Education

IOSH qualification

Job description

Overview

Are you an experienced operator with a background in property, retail, or facilities management?

An exciting opportunity has opened up for aRetail Operations Managerto take ownership of a high-profile, mixed-use estate in central London. This role offers the chance to lead day-to-day operations across a dynamic retail destination, working closely with tenants, contractors, and senior stakeholders to deliver exceptional service and operational performance.

What you’ll be doing…

• Leading daily retail operations across a premium estate
• Acting as the first point of contact for retailer issues and escalations
• Managing contractor performance across cleaning, security, and M&E services
• Supporting budget planning, service charge delivery, and spend control
• Driving compliance, health and safety, and sustainability initiatives
• Working across internal teams including engineering, surveying, and ESG
• Ensuring high standards through inspections, project oversight, and systems use

Why explore this role?

• Join a flagship, nationally recognised retail-led destination
• Be part of a respected senior team delivering market-leading service
• Influence day-to-day operations across a complex, multi-use environment
• Gain exposure to high-end occupiers, strong ESG initiatives, and large-scale commercial operations
• Work for an employer that values innovation, accountability, and long-term performance

To be successful you will need…

• Operational experience across retail, commercial, hospitality, leisure or mixed-use property
• Strong knowledge of hard and soft FM and managing service providers
• Excellent communication and stakeholder engagement skills
• IOSH qualification and understanding of Health & Safety/compliance
• Experience with managing budgets
• A collaborative approach and the ability to influence internal and external teams

Salary

Up to £60,000 + competitive benefits

How to Apply:

If this role sounds like a strong match, please apply directly or send your CV [e-mail]