Retail Operations Manager

Saint Francis Hospice; Ilford; On-site; GBP 24,000 - 32,000; Part time

Benefits offered by this job

Flexible working hours

Generous holiday allowance

Inclusive environment

Key role in charity mission

Job summary

A charitable organization in Romford seeks an experienced operations professional to manage day-to-day retail operations across multiple locations. The role involves property maintenance, compliance, and managing health and safety standards. Ideal candidates will have experience in retail or facilities management along with strong interpersonal skills and a proactive approach. This part-time position offers flexible working hours and a supportive environment.

Qualifications

• Experience managing multiple retail sites.
• Strong knowledge of contractor management.
• Background in charity sector or retail operations is preferable.
• Ability to build relationships and influence stakeholders at all levels.

Responsibilities

• Manage property maintenance and site compliance.
• Act as main contact for landlords and external contractors.
• Lead health & safety compliance across sites.
• Oversee service contracts and waste management.
• Work to budget and control costs.
• Represent retail operations at internal meetings and cascade updates.
• You will also manage a Retail Operations Assistant and support volunteers when needed.

Skills

Experience in retail, estates or facilities management

Knowledge of retail operations

Knowledge of health & safety

Organisational and planning skills

Relationship building and stakeholder influence

IT and reporting skills

Proactive and hands-on approach

Job description

Overview

Hours: Part time - 30 Hours per week.

Location: Retail Head Office - Ashton Gate, Romford RM3 8UF.

Contract type: Permanent

Rolling advert, please apply as soon as possible.

Role

This is an exciting opportunity for an experienced and hands-on operations professional to take ownership of the day-to-day management of this charity’s retail estate. You’ll play a vital part in maintaining a safe, compliant, and efficient environment across all retail locations.

Working closely with the Head of Retail and Director of Income Generation, you will:

• Manage property maintenance, repairs, and site compliance across retail stores
• Act as main contact for landlords, agents, and external contractors
• Lead health & safety compliance across sites in partnership with internal H&S leads
• Oversee service contracts, waste management, cleaning, and insurance claims
• Work to budget, using lean management practices to control costs
• Represent retail operations at internal meetings and cascade updates
• You will also manage a Retail Operations Assistant and support volunteers when needed.

What We’re Looking For

We’re looking for someone with:

• Experience in retail, estates or facilities management across multiple sites
• Key knowledge of retail operations
• Strong knowledge of health & safety and contractor management
• Great organisational and planning skills with a keen eye for detail
• The ability to build relationships and influence stakeholders at all levels
• Excellent IT and reporting skills
• A proactive, hands-on approach and the ability to think on your feet
• A background in the charity sector or retail operations is desirable

Why Join Us?

• Flexible working: 30 hours across 4 or 5 days to suit your lifestyle
• Generous holiday allowance including your birthday off
• A values-driven, inclusive, and supportive environment
• The chance to play a key role in helping a charity achieve its mission

Ready to Make a Difference?

Apply now and help support a growing charity retail team through high-impact estates and operations work.

For any questions please contact Paul Newell, Retail Operations Manager at: [e-mail].

Please note that a Basic DBS check will be undertaken as part of our pre-employment screening for the successful candidate.